<span class="hide-blog-title">The Franchise Informant</span>A resource for National Property Inspections and Global Property Inspections franchisees, aspiring entrepreneurs and real estate professionals.https://www.npifranchise.com/Blog/PostsNational Property Inspections Franchisee Spotlight: Chris Harrhttps://www.npifranchise.com/Blog/Posts/PostId/1572/national-property-inspections-franchisee-spotlight-chris-harrFranchise,Inspection TipsTue, 19 Dec 2023 21:00:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">NATIONAL PROPERTY INSPECIONS FRANCHISEE SPOTLIGHT: CHRIS HARR</span></strong></span><br /> <em class="fa fa-calendar"></em> December 19, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=franchise">Franchise</a>, <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/motivation">motivation</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a></p> <p>In our Franchisee Spotlight series, we like to take some time to recognize the efforts of some of our most outstanding franchises. Every year, we partner with new inspectors and seasoned professionals seeking extra support to take their businesses to the next level. While our marketing, technical support, and national accounts all work together for ongoing assistance, we think that one of the most impactful resources our partners gain when joining the NPI family is access to some of the best business owners in the inspection industry.</p> <p>Today’s feature is Chris Harr and his team from <a class="color-secondary" href="https://npiweb.com/harr/">NPI Columbus SE</a>: our 2023 Franchise of the Year. Veterans of the industry, the Harr Team has served Central Ohio since 2002, and in that time, they have established themselves as consummate professionals. They are prime examples of NPI’s core values–Honesty, Integrity, and Professionalism. The Harrs are true mentors, and we’re always excited to see what new strategies their team discovers. With that said, let’s discuss who the Harrs are and what makes them stand out.</p> <p style="margin-top: 30px"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/2023/InVision-94.jpg?ver=CA0gI-QrKrc5c-7Ei1_cLQ%3d%3d" width="100%" /><br /> <em>Chris Harr pictured with his sons Jake and Will at the 2023 InVision Conference Awards.</em></p> <p><span class="emphasis-secondary">NPI Columbus SE & the Harr Family</span><br /> Founded in 2002, NPI Columbus SE has performed over 15,000 residential inspections and over 5,000 commercial inspections as a family unit. Owner Chris Harr founded the operation, but the business grew quickly with his father-in-law Dave, and his sons Tom, Jake, and Will all joining as additional inspectors. Each member of the family adds their own strengths and perspectives to the organization, making a well-oiled machine.</p> <p>The Harrs also make use of a number of different outlets to bolster their marketing efforts. Check out Tom Harr’s <a class="color-secondary" href="https://www.youtube.com/watch?v=AFzcBukq2b4" target="_blank">video series</a> breaking down the essentials of home inspections for their clients and agents. NPI Columbus SE continues to innovate and offer new services like indoor air quality testing with <a class="color-secondary" href="https://www.airadviceforhomes.com/" target="_blank">AirAdvice</a>.</p> <p><span class="emphasis-secondary">Specialty Services</span><br /> Today, Chris and his team offer a wide array of services starting with buyer’s inspections, seller’s pre-listing inspections, draw inspections for new construction, and <a class="color-secondary" href="https://npiweb.com/harr/builderswarranty">builder's warranty inspections</a> for new homes. In addition to these services, the NPI Columbus SE team is also licensed and trained to perform radon testing, SewerScans, termite inspections (WDO/WDI), and well water potability and quality inspections.</p> <p>One thing that sets the Harr team apart from their competition is their 6-month warranty. Covering electrical systems, interior plumbing systems, HVAC, and appliances, Chris and his team are able to show how much confidence they have in their work while giving their clients additional peace of mind.</p> <p>Chris Harr and his family have been a staple of the NPI family, and we couldn’t be prouder to recognize them with 2023’s Franchise of the Year honor. To learn more about NPI and its legacy of excellence, check out a few <a class="color-secondary" href="https://npifranchise.com/Testimonials">testimonials</a> from our franchisees! Interested in learning more about franchising with NPI? Request your <a class="color-secondary" href="https://npifranchise.com/learn-more">free info packet</a> today.</p> 1572What Is The Benefit Of The Name National Property Inspections?https://www.npifranchise.com/Blog/Posts/PostId/1570/what-is-the-benefit-of-the-name-national-property-inspectionsFranchise,Marketing,Social MediaTue, 05 Dec 2023 20:34:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">WHAT IS THE BENEFIT OF THE NAME NATIONAL PROPERTY INSPECTIONS?</span></strong></span><br /> <em class="fa fa-calendar"></em> December 5, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=marketing">Marketing</a>, <a href="https://npiweb.com/Blog/Posts?Category=social-media">Social Media</a>, <a href="https://npiweb.com/Blog/Posts?Category=franchise">Franchise</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npiweb.com/Blog/Posts/Tag/google">Google</a>, <a href="https://npiweb.com/Blog/Posts/Tag/facebook">Facebook</a>, <a href="https://npiweb.com/Blog/Posts/Tag/linkedin">LinkedIn</a>, <a href="https://npiweb.com/Blog/Posts/Tag/digital-marketing">digital marketing</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-website">business website</a>, <a href="https://npiweb.com/Blog/Posts/Tag/seo">SEO</a></p> <p><span class="emphasis-primary">By Michael Trimble, <em>NPI, Inc.'s Content Marketing Coordinator</em></span></p> <p>When starting a new business, entrepreneurs work hard to create a clear plan for growth. While there are many exciting things that come with establishing a business’ processes, brand image, and marketing strategy, owners tend to spend a lot of their energy early on avoiding common pitfalls. One of the most important pitfalls to avoid, of course, is choosing the wrong business name.</p> <p>Names are hard, whether you’re naming a new business venture or your child. For many entrepreneurs, launching a new business is very similar to having a new baby, as they work through the trials and tribulations that come with learning to operate in a new industry. While a person’s opportunities may not be markedly different whether they were named John or Albus, a business name can mean the difference between success and failure.</p> <p>National Property Inspections is a tried and tested name in the property inspections industry, which means inspectors that partner with NPI can see benefits prior to performing even a single job. To get a better idea of why National Property Inspections works so well in its industry, let’s first review what is important when choosing a business name.</p> <p><span class="emphasis-secondary">Why Is A Business Name Important?</span><br /> Business names are intended to accomplish quite a bit. First, a business name needs to set appropriate expectations to its intended audience. What does the business do? What are the business’ values? What can be expected when working with this business? If a name is too vague or imprecise, clients may misunderstand the business’ focus, either passing them over in favor of a competitor, or inquiring for services that aren’t offered.</p> <p>Next, a business name needs to draw in clients! Names can do this by being particularly unique or memorable, or they might do this by evoking a sensation of professionalism or prestige. Depending on the industry, goofy names may be appropriate to appeal to a particular audience, whereas another industry that prioritizes expertise, safety, and high profile investments would be wise to stick with something more professional.</p> <p>Finally, a name must be easy to remember. Sometimes names that include invented words can be memorable after getting established and gaining widespread recognition, but prospective clients need to be able to easily look up a business after hearing it off hand. This means that keeping a name relatively short and full of everyday words is best for discoverability online, and for easier recollection. (Per the U.S. Chamber of Commerce, memorability and simplicity are two of the most important factors that make a great business name. You can read more of their thoughts on the subject <a class="color-secondary" href="https://www.uschamber.com/co/start/startup/great-business-name-traits" target="_blank">here</a>!)</p> <p>With some of these basic standards outlined, let’s see how NPI stacks up!</p> <p><span class="emphasis-secondary">NPI Cuts Straight To The Point</span><br /> National Property Inspections is a name that cannot easily be mistaken for something else. In the home inspection industry, there is a high potential for clients to mistake a poorly named property inspection business for a construction company, electrical or HVAC company, or even a private detective’s office. Reducing the potential for confusion is paramount for any business owner who wants to reduce wasted time and unneeded frustration with mistaken clients.</p> <p><em>National Property Inspections</em> is a property inspections company, and one of the premier names within the industry across the United States. All of this is easily understood in three simple words, and this efficient, direct naming style subconsciously tells clients that they can expect the same from this business’ service: efficient professionalism, and a premier quality that stands up to scrutiny.</p> <p><span class="emphasis-secondary">NPI Opens The Door For Commercial Inspections</span><br /> The next thing that the NPI name does for its franchisees that’s different from many property inspection business names, is it doesn’t immediately force them into the box of home inspection. If you’re a home inspector who has ever tried to break into the world of commercial property inspections, you may have experienced the stigma that commercial referral sources have towards home inspectors.</p> <p>While this is surely frustrating, the stigma isn’t entirely unwarranted. The truth is that commercial properties require a unique skill set and involve a different scale that most home inspectors simply aren’t used to. This leads those that need to coordinate commercial inspections to commonly look elsewhere for their needs. <em>National Property Inspections</em> doesn’t include the word “home” in its name like many in the industry, which inherently allows more freedom for franchisees to diversify.</p> <p>Commercial property inspections can be very lucrative, and since NPI offers special commercial training and commercial job opportunities through its National Accounts, <em>National Property Inspections</em> uniquely positions its franchisees to excel in this field.</p> <p><span class="emphasis-secondary">NPI Works Well On The Digital Front</span><br /> One major unexpected struggle that new business owners face while naming their new company is digital compatibility. Businesses excel when they can be reached easily, and the best way to do this is to be present in every location that their client base is looking. This, of course, starts with securing your business’ domain name, then branches out to claiming pages on social media (Facebook, LinkedIn, Google Business, Yelp, etc.).</p> <p>Consistency across all platforms is important to reduce confusion among your clients, and is an essential practice for businesses that want great SEO (search engine optimization). Another benefit of franchising with NPI is that our marketing helps you set up all of these profiles, securing your business’ name right out of the gate so that you can focus on building your audience and refining your skills.</p> <p><span class="emphasis-secondary">NPI Has 35+ Years Of Industry Name Recognition</span><br /> Finally, <em>National Property Inspections</em> has built a reputation of quality in the property inspection industry that spans over 35 years! With experienced and talented business owners stretching across the United States, NPI is a well-known brand that is already recognizable for its integrity and high-caliber service. Although new franchisees haven’t necessarily been active as a home inspector as long as NPI’s most tenured professionals, using the NPI name means that one of the most respected entities in the industry vouches for your abilities and your character.</p> <p>To answer the old question: “What’s in a name?” Clearly, there’s quite a bit!</p> <p><em>If you’d like to learn more about how National Property Inspections continues to innovate and stand out in this industry, contact our <a class="color-secondary" href="”mailto:marketing@npiweb.com”">recruitment team</a>. Want to learn more about the benefits of franchising with NPI? Collect your free info packet <a class="color-secondary" href="https://npifranchise.com/learn-more">right here</a>!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/Additional%20Images/Authors/author-photo_michael-trimble-01.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Michael Trimble, <em>Content Marketing Coordinator</em></span><br /> A graduate of the University of South Dakota, Michael has a B.A. in International Studies and English. With a background in research and writing, Michael contributes to NPI’s corporate marketing team as a copywriter and content strategist.</div> </div> 1570Hold The Phone: How Do You Turn Price-Shoppers Into Paying Clients?https://www.npifranchise.com/Blog/Posts/PostId/1569/hold-the-phone-how-do-you-turn-price-shoppers-into-paying-clientsBusiness Tips,Inspection Tips,MarketingTue, 28 Nov 2023 20:27:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">HOLD THE PHONE: HOW DO YOU TURN PRICE-SHOPPERS INTO PAYING CLIENTS?</span></strong></span><br /> <em class="fa fa-calendar"></em> November 28, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=marketing">Marketing</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/client-satisfaction">client satisfaction</a>, <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a></p> <p><span class="emphasis-primary">By Kimberly Stevens, <em>NPI, Inc.'s Marketing & Business Coach</em></span></p> <p>As a small business owner, getting your phone line to start ringing can sometimes be a difficult task, but once those prospective clients’ calls begin to roll in, that doesn’t always mean you’ll be booking inspections right and left. Often, a lack of conversions can be due to the fact that while some people might make an inquiry, many would-be clients are likely to get a second, third, or even fourth opinion on their search for the best price (or in other words, the lowest price).</p> <p>Marketing experts over at <a class="color-secondary" href="https://www.firstinsight.com/blog/price-vs-quality-what-matters-most-to-consumers#:~:text=Conclusion,the%20optimal%20price%20and%20value." target="_blank">First Insight</a> break it down by explaining that all businesses are battling the top two deciding factors for consumers: price and quality. The best business owners endeavor to offer a product that is uniquely valuable to their clients, something that goes above and beyond their competition, hoping to become the obvious preferred option. If an entrepreneur has confidence in their product but they aren’t closing the deal, then the problem lies in their ability to <em>explain</em> their product or service’s strengths, leaving potential clients to default to price as the deciding factor.</p> <p>This situation can be incredibly frustrating for owners who are scratching and clawing, trying to find some way to gain traction. The good news is that turning price-shoppers into paying clients is a skill that can be improved with a bit of strategy and practice. To get started, let’s discuss a few things that are essential in instilling confidence in your future clients.</p> <p><span class="emphasis-secondary">Introduce Yourself And Your Business</span><br /> Once you answer a phone call, the timer has already started in your responsibility to earn your client’s trust. Hopefully, the caller has visited your business website already and has been impressed by your brand, knows your service offerings, and has a familiarity with your industry. But, entrepreneurs should never assume what a caller knows. The first step in earning a client’s trust, is to guide them through the information that they need to know with respect and professionalism.</p> <p>Start with your business’ name first, then introduce yourself: “Hello, <em>[Business Name]</em>, this is <em>[Your Name]</em>. How can I help you?”</p> <p>Though this may seem to be a basic step, this simple procedure does wonders to establish an air of organization and professionalism, as well as to take control of the conversation. Odds are that callers know very little about your specific business and your specific background, so business owners who take the time to mention their unique qualifications, their experience, and their business differentiators throughout the conversation can build their credibility. A credible, experienced business owner is much more likely to earn a client’s trust, than someone who rushes to the quote during a phone call.</p> <p><span class="emphasis-secondary">Ask Clarifying Questions</span><br /> Every request for a quote should involve a level of clarifying questions if you want to give an accurate expectation, but asking the right questions can also contribute to booking the job. More details can reveal whether they’d be good candidates for additional services or if specific tools might be required to complete the job. In home inspections, learning the neighborhood can also tip off unique expectations if you’ve worked in that area in the past or are familiar with that builder’s tendencies.</p> <p>From the client’s view point, needing to answer more robust questions to get to the quote reveals a knowledge base that they may not have been expecting. Simply showing that you are informed on the nuances of your profession here shows clients much more than a quick quote. Additionally, business owners would be wise to ask about how the caller found their number during the initial inquiry. Was it through a Google search? A referral from a friend? Somewhere else? Knowing what outlets are getting your name out there can help your business whether you book the job or not.</p> <p><span class="emphasis-secondary">Discuss Your Process</span><br /> After introductions and asking questions, offering to explain the full process of your services should be an essential step of every call. In residential inspections, homebuyers or sellers may look for an inspection simply because someone advised them to do so. Chances are actually pretty high that your explanation of the process could be the first time that the caller hears what your service is and why it is necessary.</p> <p>If a caller still decides to get other quotes, that first clean and clear run-down of what the service actually is will stick with them and, in all likelihood, they will defer back to the person that took the time to explain it to them. Becoming an expert in your profession is one thing, but being able to describe the service to someone unfamiliar with the industry is often what separates successful businesses from the ones that are still finding their footing.</p> <p><em>Note: Finding the right way to schedule a job can also be a time to encourage a caller to make a commitment. Rather than ask the caller for their preferred date, offer them a specific day and time that works in your schedule. It may be shocking, but taking this small decision off their plate with the assumption that they’ll book with you can have a massive impact on overall conversions.</em></p> <p><span class="emphasis-secondary">Explain What Differentiates You From The Competition</span><br /> The goal of many of the points mentioned in this article is basically to get a conversation going. In any service industry, people will tend to give business to anyone that they’ve developed a previous relationship with. Meeting someone new over the afford doesn’t allow for much time to build up a rapport, so business owners should take special consideration on what they can bring up in their limited window to help them stand out from their competition.</p> <p>If you offer a special warranty or unique promotion, be sure to mention that during your conversation. If you are active in your community, or your business has a special relationship with another organization, it may be wise to bring that up as well. Anything that helps get your unique values across to the caller will result in you becoming the memorable, natural option.</p> <p><em>Note: When discussing your values, bring up a story that exemplifies how your business specifically prioritizes these things. Stories are far more memorable in general, and are much more convincing than a simple claim, so rather than saying you value honesty or integrity, remember to bring up a specific example instead! <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/how-to-strengthen-engagement-on-social-media-through-storytelling">Click here</a> to learn more about how learning to tell stories can benefit your business.</em></p> <p><span class="emphasis-secondary">Convert On The Conversion</span><br /> Employing these strategies into your phone calls will surely help your ability to convert a price shopper into a paying client, but why stop there? Happy, satisfied clients can benefit your business beyond a single basic service, so consider bringing up your add-on services if they are relevant to the client. The key here is to be genuine about these additional services - if you don’t truly believe that you’re adding value to your client, then don’t force something on them that they don’t want or need.</p> <p>Take time to describe future services that they might want to have on their radar, and check with them to see if they’d like a reminder email or follow-up phone call six months or a year down the line. If you’ve established a good rapport with the client, a single job could lead to another, and consistently requesting reviews further turns that client’s positive experience into a convincing endorsement for future business. Calls asking for quotes can seem tedious, and too many of them without booking is certainly discouraging. But with the right mindset and strategy in place, that first phone call can be a pathway for success!</p> <p><em>Did you know that National Property Inspections offers training and opportunities for franchisees to practice and improve upon their public speaking and relationship building skills? Learn more about the benefits of franchising with NPI today with a <a class="color-secondary" href="https://npifranchise.com/learn-more">free info packet</a>.</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://www.npifranchise.com/Portals/npicorp2/Assets/Blog/kim-05.jpg?ver=2019-03-11-150141-657" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Kimberly Stevens, <em>Marketing & Business Coach</em></span><br /> The baby of eight children, Kimberly learned quickly to master the art of communication in order to be heard. She has been with NPI for more than 15 years and is passionate about getting to know our franchisees. Kimberly is a certified marketing and business coach, trainer and speaker, leading training seminars, one-to-one coaching and more. She's a high-energy, fiery red head and an eternal optimist. Her greatest joy is celebrating our franchisees’ victories!</div> </div> 1569Key Steps For Managing Your Work Vehicle As A Home Inspectorhttps://www.npifranchise.com/Blog/Posts/PostId/1560/key-steps-for-managing-your-work-vehicle-as-a-home-inspectorBusiness Tips,Inspection TipsTue, 07 Nov 2023 16:30:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">KEY STEPS FOR MANAGING YOUR WORK VEHICLE AS A HOME INSPECTOR</span></strong></span><br /> <em class="fa fa-calendar"></em> November 7, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Technical Supervisor & Training Administrator</em></span></p> <p>When imagining life as a home inspector, naturally one’s mind jumps to the on-site experience of gathering photos of a house’s interior and landscape, as well as maybe climbing onto a roof or roaming through a crawl space. What people who haven’t actually been a home inspector may not realize is that a surprisingly large amount of our time is actually spent in the car, traveling between locations, especially if you’re an inspector that serves a larger or mostly rural region.</p> <p>Keeping your work vehicle looking sharp and in working order is crucial to running a professional, successful property inspection business. Although you may have a great system already in place, here are a few reminders about how to take care of your mobile property inspections headquarters!</p> <p><span class="emphasis-secondary">The Importance of Vehicle Maintenance</span><br /> Keeping a consistent routine of vehicle maintenance and servicing appointments scheduled should be a normal piece of your business’s expenses each year. While it may seem obvious, if an inspector’s vehicle breaks down or is delayed on the way to a job, their entire day’s schedule could be thrown off. Emergencies happen, of course, but changing plans at the last minute can come across as unprofessional, especially if it becomes a regular occurrence.</p> <p>One thing that inspectors can do to quickly improve their vehicle’s lifespan is to keep it covered or out of the elements whenever not in use. Inclement weather and severe wind can damage vehicles, but even direct sunlight can damage a car’s paint and interior. Whether your vehicle’s performance or just its appearance deteriorates, ensuring a reliable vehicle should be at the top of any home inspector’s checklist.</p> <p><span class="emphasis-secondary">Remember: Your Vehicle is a Reflection of Your Business</span><br /> Speaking of the vehicle’s appearance, the overall look of an inspector’s work vehicle might be the most direct reflection of their business to the outside world on a day-to-day basis. Especially after installing a well-designed, eye-catching vehicle wrap or other exterior branding, pulling up to an inspection with an attractive, clean vehicle is a great way to quickly instill confidence in agents and clients alike.</p> <p>While clients may not commonly see how you organize your tools or other equipment inside your vehicle, there is a decent chance that if they do see an orderly vehicle, they would assume that your other business practices are similarly well run. As home inspectors, anything that we can do to further instill confidence in our clients should be utilized. Investing in tool bags and other vehicle organizers are always wise for safety purposes since loose supplies could cause distractions while on the road, or even accidents in the worst scenarios. Keeping your vehicle clean and tidy should result in the entire process running more smoothly!</p> <p><em>Note: Safe driving should always be exercised whether on the job or off the job. With that said, reckless driving is particularly harmful to your business when you are operating a moving billboard. Inspectors, be wise and safe on the road at all times!</em></p> <p><span class="emphasis-secondary">Prepare for the Unexpected</span><br /> Finally, as your mobile business headquarters, your vehicle can be a great resource for emergency scenarios. Be prepared for emergencies with items like a spare tire, a jack, and a lug wrench. Keeping back-up tools would be wise as well, such as flashlights, batteries, and extra footwear for roof access.</p> <p>In addition, savvy business owners would be wise to keep extra marketing materials on hand to share add-on services or other promotions. Business cards, brochures, or door hangers can all come in handy, and having easy access to these items can be advantageous should the opportunity arise. The most successful business owners are also relationship builders, looking for extra chances to spread the word when the time comes.</p> <p>Since home inspections can vary greatly and you never quite know what you’ll come across, inspectors would also be smart to keep a first aid kit in their vehicle should an accident occur on-site. Safety of your employees and yourself should always come first, so these supplies should be considered essentials. For solo operators, it would be a smart practice to keep someone off-site notified of your schedule so that they can regularly check in.</p> <p>Overall, experienced home inspectors know the value of a great work vehicle. Be sure to take good care of yours for a safe and successful day-to-day operation!</p> <p><em>Interested in learning more about life as a home inspector? Request a free <a class="color-secondary" href="https://npifranchise.com/learn-more">info packet</a> and get in touch with our recruitment team today!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1560Tips for Delivering a Bad Inspection Reporthttps://www.npifranchise.com/Blog/Posts/PostId/1546/tips-for-delivering-a-bad-inspection-reportBusiness Tips,Inspection TipsTue, 10 Oct 2023 15:53:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">TIPS FOR DELIVERING A BAD INSPECTION REPORT</span></strong></span><br /> <em class="fa fa-calendar"></em> October 10, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/client-satisfaction">client satisfaction</a>, <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Technical Supervisor & Training Administrator</em></span></p> <p>There’s a reason why “don’t kill the messenger” is such a commonly repeated phrase. Delivering bad news is a tough position to be in, especially when someone is caught blind-sided by the message. Even though you may have not been the cause of the situation, you were the one that disrupted the status quo. Whether fair or not, the one that delivers bad news often becomes the villain, and no one wants to be the villain.</p> <p>Home inspectors are frequently caught in the awkward position of needing to deliver information that clients probably don’t want to hear. The truth of the matter is that issues and defects in homes would exist whether the inspector discovered them or not. It’s only through a thorough home inspection that buyers can make their biggest investment with confidence. For property inspectors, delivering bad news in a calm and courteous manner is a skill worth building. Start by setting the right expectations.</p> <p><span class="emphasis-secondary">Don’t Hide from the Report</span><br /> Many negative reactions from clients can be curbed through establishing a proper understanding before the inspection even begins. Inspectors know very well that no home is perfect, but sellers and buyers (especially first-time homeowners) need to be reminded of this early on. Tell your clients that your job is to discover every major item that could use a repair or update so that they avoid surprises later.</p> <p>Agents and sellers appreciate inspectors who aren’t “alarmist,” but that doesn’t mean hiding points of concern. A good inspector is able to accurately explain any issues or defects without falling into spaces of speculation or hypotheticals, which aren’t ultimately helpful. Context is important, but some inspectors can get caught in the weeds of over-explaining. Clients will have questions, so a good inspector focuses first on providing the information that they need, then expanding upon any areas of confusion or unease.</p> <p><em>Note: Some phrases and explanations - although they come from a good place - can relay an unintended message! For example:</em></p> <p><em>“I’ve got some bad news…” - Leading with this suggests that a home’s issues are beyond salvaging before they’ve even heard about the defect. Present each home’s features as they are, and offer recommendations for how to resolve any issues.</em></p> <p><span class="emphasis-secondary">Come with Answers and Solutions</span><br /> During an inspection, it can be valuable to take additional notes and pictures when things are discovered that you know will be a topic of discussion. Most buyers will have a limited knowledge on home maintenance and the price range connected to big ticket home features. Perhaps the most important part of a home inspector’s job is to walk their clients through these important features, and discuss processes moving forward.</p> <p>The best way to put a client’s mind at ease after discovering something unfavorable about a house is by providing a solution. Resources for trusted repairs (including their names and numbers), as well as DIY solutions should help put clients at ease as they learn about these issues. With that said, inspectors should be careful about providing referrals since any mistakes or errors caused by these professionals could place blame back on the inspector. When making referrals, offer three or more names, and then point them back to their agent for advice.</p> <p>It may be valuable to point out to clients that they can use any professional they prefer to resolve the issue. The referral options are there mostly to prompt them into their next action and to reassure them that they aren’t trapped in an impossible situation. A client’s imagination can run wild. Good inspectors are able to manage this speculation and lay out a realistic, doable course of action.</p> <p><span class="emphasis-secondary">Be Compassionate and Show Support</span><br /> Remaining calm and sticking to the facts can seem like a nice strategy on paper, but the emotions attached to home ownership can be heightened. A home purchase is likely the largest financial investment a person will make in their lives, so although a home inspector may become comfortable in the routine of their job, it is important to realize the stress and anxiety that is natural in every residential transaction.</p> <p>Act with empathy and kindness while explaining the details of your report, and remind clients that you are their advocate–you’re on their side! Delivering sour news after an inspection takes plenty of tact and sensitivity. Reassure your clients that they don’t have to manage these issues on their own, and follow up with them sometime after wrapping up your report. An additional check-in to answer remaining questions will reinforce this idea and help solidify their decisions.</p> <p>An inexperienced inspector might deliver their report without adequate elaboration and leave their client with what they perceive to be an insurmountable problem on their hands. It is through bringing these concerns into a realistic, navigable perspective that inspectors can keep sales safe while building trust with their clients and agents.</p> <p><em>For more information on communicating with clients, <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/how-to-communicate-more-effectively-with-clients">see what our marketing coach recommends</a> about building those interpersonal skills! Questions about franchising with NPI? Learn more <a class="color-secondary" href="https://npifranchise.com/learn-more">here</a>!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1546What to Research Before Becoming a Home Inspectorhttps://www.npifranchise.com/Blog/Posts/PostId/1543/what-to-research-before-becoming-a-home-inspectorBusiness Tips,Franchise,Inspection TipsTue, 19 Sep 2023 15:19:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">THINGS TO RESEARCH BEFORE BECOMING A HOME INSPECTOR</span></strong></span><br /> <em class="fa fa-calendar"></em> September 19, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=franchise">Franchise</a>, <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a></p> <p><span class="emphasis-primary">By Celeste Black-Harr, <em>NPI, Inc.'s Recruitment Coordinator</em></span></p> <p>There are plenty of attributes that draw those with an entrepreneurial spirit into the home inspection space. Whether it’s the opportunity to own a business, innovate within a market, or control a personal schedule, many look to the prospect of being a home inspector as the answer to their career goals. The only issue is that, with the wealth of information there is out on the internet about how to get started as a home inspector, it’s easy to get overwhelmed.</p> <p>Owning a successful home inspection business begins with asking the right questions. How can I be sure that my business will be profitable? What business model should I choose? What hours should I list for my business? No two businesses are the same, and while there isn’t necessarily a cookie-cutter model for success, there are a few places worth starting before getting caught up in the minutiae. With this in mind, here are some important areas of research from which every prospective home inspector would benefit.</p> <p><span class="emphasis-secondary">Check Out Your State Website</span><br /> The first step of becoming a home inspector should always start with nailing down an area of operation and reviewing that state’s associated requirements. While there is a level of standardization that comes with an average home inspection (see <a class="color-secondary" href="https://www.nachi.org/sop.htm" target="_blank">InterNACHI's Standards of Practice</a>, for example), states vary considerably regarding their own barrier of entry, insurance requirements, background checks, and expectations for continuing education.</p> <p>For example, Texas is one of the states with the most stringent requirements to become a home inspector due to its 154-hour classroom course requirement combined with either 12 months of real estate inspector experience and 200 completed inspections, or with 200 additional approved classroom hours (at the time of writing this article). Meanwhile, there are some states that do not regulate home inspections at all (such as California, Iowa, and Georgia). Committing to starting a new home inspection business without an awareness of the barrier to entry can be a crucial mistake if unprepared to handle the requirements.</p> <p>Though the additional hurdles in some of the more regulated states can seem unfair, those who are willing to work through the extended process are likely to benefit from the experience. For starters, they’ll have a more robust understanding of the industry right from the beginning. For an overview of requirements in your area, take a look at <a class="color-secondary" href="https://www.homeinspector.org/Resources/State-Regulations" target="_blank">ASHI's interactive map</a> to get started!</p> <p><span class="emphasis-secondary">Take a Survey of the Competition</span><br /> Next up is to look at the existing state of home inspections in the proposed area. Some areas are naturally much more competitive than others, with many different types of inspection teams oversaturating the market. Others might only have a few independents vying for agents’ attention. While it may be more difficult to make a splash in an active market, that shouldn’t be cause to throw in the towel immediately, of course! This is just another area where being prepared is wise, and planning how to differentiate oneself will come a long way.</p> <p>Some markets might have experienced independent inspectors, wherein a new inspector with the support of a franchisor could immediately stand out from the pack. In other areas, there may be a special relationship that a savvy new inspector could use to solidify their initial standing. Regardless, it’s important to have a clear picture of the state of the region early on. <em>For more information on taking a step forward with market research, check out our previous discussion on <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/surefire-strategies-to-increase-your-market-share">building market share</a>!</em></p> <p><em> </em></p> <p><span class="emphasis-secondary">Understand Your Market Standards</span><br /> Experienced property inspectors know that every home is unique, with their own quirks and challenges. In the same way, different styles of homes require vastly different needs in a home inspection depending on region. In certain regions, older homes with chimneys may be the common, while warmer climates have different heating and cooling standards. Preparing in advance the type of physical requirements involved in home inspection and understanding what the regular day-to-day will entail is crucial.</p> <p>Additionally, many enter into the industry without a clear idea of what their market expects to be charged for a home inspection. While <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/diversification-in-small-business-why-its-important-to-try-new-things">add-on services</a> like radon testing, sewer scope inspections, and mold testing can cause their own price fluctuations, prospective property inspectors would be wise to look into what the average inspector is comfortable charging for a typical home in their area. Projecting realistic profits will allow for a more reasonable plan for growth, a requirement before thinking about any specific business goals.</p> <p>The more market research conducted up front, the better off a home inspector will be, as metrics like the number of real estate agents and brokers in an area, the inventory of homes on the market, and the number of new developments can considerably help direct business and marketing strategies. Becoming as familiar as possible with the realities of one’s personal area is a great way to increase preparedness and confidence for any new business.</p> <p>For more information on the realistic day-to-day of being a home inspector - <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/an-average-day-in-the-life-of-a-home-inspector">here is an idea</a> from someone with first-hand experience.</p> <p><span class="emphasis-secondary">Consider Your Personal Goals</span><br /> While these external bits of research are paramount to starting off strong in the inspection industry, the final preparatory step before committing ultimately comes from a personal perspective. Determining personal goals for the business, and planning for what the business looks like one year out, five years out, and ten years out falls back on what each person wants to get from the experience.</p> <p>Some are looking to grow their business so that they operate throughout their entire state, planning to hire then take a step back into a more managerial role a few years down the road. Others might be drawn to the industry because of the self-control it allows and the flexible schedule that leaves room for family. Clearly laying out goals and motivations like these are critical, but they aren’t the type of thing that can be discovered through online research.</p> <p>Through this introspection and advanced research, future home inspectors can lay the groundwork for a successful business ahead of time. For more information on how to take the next step in becoming a property inspector, give <a class="color-secondary" href="https://npifranchise.com/learn-more">our recruitment team</a> a call or shoot us an email! We’d be happy to chat.</p> <p><em><em>Learn more about operating a successful property inspection business by visiting <a class="color-secondary" href="https://npifranchise.com/Blog">our blog</a>! Quick questions? Visit <a class="color-secondary" href="https://npifranchise.com/FAQ">our FAQ</a> for answers to some of our more common inquiries.</em></em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/Additional Images/Authors/author-photos_celeste-01.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Celeste Black-Harr, <em>Recruitment Coordinator</em></span><br /> With a background in customer service and office administration, Celeste joined National Property Inspections, Inc. in 2022. Her experience in customer service is the driving force behind helping all new franchise owners get started and developing those strong business relations! In her daily role as Recruitment Coordinator, Celeste onboards new NPI and GPI franchises from across the United Stated and Canada.</div> </div> 1543NPI Welcomes 12 New Franchise Owners in the First Half of 2023https://www.npifranchise.com/Blog/Posts/PostId/1539/npi-welcomes-12-new-franchise-owners-in-the-first-half-of-2023FranchiseTue, 22 Aug 2023 14:30:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">NPI WELCOMES 12 NEW FRANCHISE OWNERS IN THE FIRST HALF OF 2023</span></strong></span><br /> <em class="fa fa-calendar"></em> August 22, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=Franchise">Franchise</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a></p> <p>National Property Inspections (NPI), home and commercial property inspection franchisor, is proud to announce the addition of 12 new franchises to their roster since the beginning of the year. </p> <p>Delivering comprehensive property inspections, NPI has a reputation for helping clients make informed investment decisions for over 35 years. With the addition of these new franchises, more customers in the United States will have access to reliable and thorough property inspection services. </p> <p>We’re pleased to welcome the following franchises who will be representing our brands in their local area: </p> <ol> <li>David Toscano in Brooksville, Florida </li> <li>Jeremy Pressgrove in Little Rock, Arkansas </li> <li>Greg Pykett in Kennebunk, Maine </li> <li>Steven Johnson in Anchorage, Alaska </li> <li>Michael Sawyer in Hartford, Connecticut </li> <li>Julius Manalo in Corona, California </li> <li>Francois Otis in Pembroke Pines, Florida </li> <li>Jason & Tina Wileman in Medford, Oregon </li> <li>Ramon Rivera in El Paso, Texas </li> <li>Micah Talley in Siloam Spring, Arkansas </li> <li>Marin Sims in Indianapolis, Indiana </li> <li>John Lauture in Stamford, Connecticut </li> </ol> <p>"We are thrilled to welcome these new franchises to the NPI family," said David Stamper, President of National Property Inspections, Inc. “It’s exciting that they will bring our company’s brand, values, and quality inspections to new areas. Having worked closely with all our new franchise owners, I know they’re a great group of people who are driven to succeed. I look forward to watching them grow and reach their personal goals.” </p> <p>Stamper added, "We are excited to see our franchise network continue to grow. Our franchises offer a comprehensive suite of inspection services, including home inspections, commercial property inspections, and specialty services such as radon and mold testing. We look forward to seeing these new franchises expand our reach of services and help more homeowners make informed decisions about their investments.” </p> <p>The NPI franchise opportunity equips business owners with the knowledge, skills, and confidence they need to start their own inspection business. Inspectors come from diverse industries and career paths—from corporate executives to dentistry. Ideal candidates are community-driven, dedicated to education, communicative, and highly motivated to succeed. NPI is also proud to offer a 20% discount on their franchise fee for former military and first responders. </p> <p>To learn more about franchising with National Property Inspections in the United States, please visit <a class="color-secondary" href="https://npifranchise.com">www.npifranchise.com</a>.</p> <p><span class="emphasis-secondary">About National Property Inspections</span><br /> Since 1987, our dedicated team at National Property Inspections, Inc. has been helping thousands of inspectors excel in the property inspection industry. Founded by Roland Bates, NPI is the premier home and commercial inspection franchise opportunity in the United States. We know the business inside and out, and we have the tools and expertise to help you get started on the path to success. Our franchisees are more than property inspectors. They're business owners. For franchisees in our network, we provide the tools to keep you on track with running any aspect of your business. We’re dedicated to your success, and our professional staff is always available to help you with general business topics, inspection questions, marketing projects, and more. For more information, please visit <a class="color-secondary" href="https://npifranchise.com">www.npifranchise.com</a>.</p> 153911 States Taking Action Against Radonhttps://www.npifranchise.com/Blog/Posts/PostId/1538/11-states-taking-action-against-radonInspection TipsTue, 15 Aug 2023 14:15:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">11 STATES TAKING ACTION AGANIST RADON</span></strong></span><br /> <em class="fa fa-calendar"></em> August 15, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Technical Supervisor & Training Administrator</em></span></p> <p>Each year, more and more people are becoming aware of the threat that radon poses to families and homeowners. The World Health Organization, along with the most prominent national and international health agencies, have been appropriately <a class="color-secondary" href="https://www.who.int/news-room/fact-sheets/detail/radon-and-health" target="_blank">banging the drum</a> to increase broad awareness of the odorless, colorless gas (which is now the second leading cause of lung cancer in the US, <a class="color-secondary" href="https://www.cdc.gov/cancer/lung/basic_info/risk_factors.htm#:~:text=After%20smoking%2C%20radon%20is%20the,rocks%2C%20soil%2C%20and%20water." target="_blank">per the CDC</a>).</p> <p>Even in states where radon’s presence is not as prevalent, experts are advising that the gas’ concentration can vary even from house to house. For home inspectors that have not yet invested in radon testing as an outlet for <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/diversification-in-small-business-why-its-important-to-try-new-things">diversification</a>, signs are pointing towards a higher emphasis on the importance of knowing your home’s radon levels. While radon testing can be a valuable service offering anywhere, here are a few regions of particular interest.</p> <p><span class="emphasis-secondary">High Presence in the Midwest and Plains</span><br /> Radon levels are recorded in the units of “picocuries” per liter (written as pCi/L), perhaps better understood as one-trillionth “curies,” a unit created to measure radioactivity content named after Marie Curie. With radon entering homes through the breakdown of uranium gases in ground soil, the World Health Organization considers any reading above 2.7 pCi/L a health concern, and the EPA compels action at anything above 4.0 pCi/L.</p> <p>In states in the midwest like Nebraska, their most populated areas are seeing their highest average levels of radon in homes, with lower story inhabitants facing the most exposure. Per a <a class="color-secondary" href="https://www.ketv.com/article/new-report-shows-elevated-radon-levels-in-8093-nebraska-counties/42437850" target="_blank">news report</a> in early 2023, Nebraska actually ranks in the three worst states when it comes to radon danger due to glacial movement in its distant past, apparently only better off than Iowa and Minnesota. In a setting where anything above 4.0 pCi/L is a danger, homes in Nebraska’s most populous counties (Washington, Douglas, and Sarpy) recorded radon levels above 100.0 pCi/L.</p> <p>To combat their extremely high radon levels, Minnesota’s homes have been built to be radon-resistant since 2009, featuring either active or passive radon mitigation systems (per <a class="color-secondary" href="https://www.health.state.mn.us/communities/environment/air/radon/radonresistant.html" target="_blank">Minnesota's Department of Health</a>). As home inspectors, ensuring that buyers and their families end up in homes that are safe is a top priority. It is through services like radon testing that homeowners can take their health into their own hands.</p> <p><span class="emphasis-secondary">A Concern for Private Wells</span><br /> The most common way that radon gas enters into houses is through cracks in the foundation and other small gaps in areas like basements and garages as uranium breaks down in the soil. However, another concern for many is radon contamination through reliance on private wells for water access. In states where private water wells are common, like New Hampshire, radon can attack homes from multiple angles.</p> <p>According to a study performed by the <a class="color-secondary" href="https://www.usgs.gov/news/state-news-release/new-maps-show-probability-radon-and-uranium-new-hampshires-groundwater" target="_blank">United States Geological Survey</a>, many areas in New Hampshire, including Canaan, Enfield, Hanover, and Lebanon saw elevated levels of radon and uranium in its ground water. While public water supplies are closely monitored, tested, and treated, around 40% of the state relies on private wells for their own drinking water. For these families, well water potability and quality inspections should be a high priority for ongoing monitoring and defense.</p> <p>One mineral particularly known for its uranium content is granite, so while all homeowners that utilize private wells should be aware of the related risks, the Granite State should take particular notice of these concerns.</p> <p><span class="emphasis-secondary">Fighting Radon in the Rockies</span><br /> Radon increases the risk of lung cancer for everyone, but for people who also smoke, their likelihood of developing lung cancer while affected by high levels of radon exposure increases tenfold. In states throughout the Rocky Mountains and in the Black Hills, the high presence of natural metamorphic rocks and uranium deposits is consistent with dangerous levels of radon.</p> <p>In January, EPA launched the “<a class="color-secondary" href="https://www.epa.gov/newsreleases/epa-encourages-rocky-mountain-and-great-plains-region-residents-test-your-nest-and" target="_blank">Test Your Nest</a>" campaign for homeowners in Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming to highlight a need for radon testing and mitigation in those regions. According to the EPA, these states all have large portions set within “Zone 1” of their national Radon Zones map (which corresponds to the highest potential of average indoor radon levels above 4.0 pCi/L). These natural conditions have led to troubling effects such as lung cancer being Utah’s leading cause of cancer death in the state, despite it having the lowest rate of smoking in the US.</p> <p>Radon action is a real need in the U.S., and home inspectors are the perfect resource to combat this issue. If radon testing isn’t in your repertoire yet, now is the time to make a change.</p> <p><em>NPI knows the importance of action against radon. That’s why we provide resources for our franchisees to offer the best radon testing in the industry. To learn more about how NPI offers support for ancillary services, talk to <a class="color-secondary" href="https://npifranchise.com/learn-more">our recruitment team</a> today!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1538An Average Day In The Life Of A Home Inspectorhttps://www.npifranchise.com/Blog/Posts/PostId/1521/an-average-day-in-the-life-of-a-home-inspectorFranchise,Inspection TipsTue, 01 Aug 2023 19:47:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">AN AVERAGE DAY IN THE LIFE OF A HOME INSPECTOR</span></strong></span><br /> <em class="fa fa-calendar"></em> August 1, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=franchise">Franchise</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Technical Supervisor & Training Administrator</em></span></p> <p>There are many aspects of the home inspection industry that draw people into the profession. <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/the-signs-that-say-youre-ready-to-be-an-entrepreneur">Entrepreneurs</a> love the opportunity to become their own boss, others will be drawn to the flexibility inherent in the job, and still others are drawn to the <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/technologies-that-are-innovating-home-inspections">unique technologies</a> that are constantly innovating the industry. Professionals transition into the industry every year, but many do so without having a full picture of what life will be like as a home inspector.</p> <p>For those who are interested in making a career change, the best way to start off is by shadowing an active home inspector for a day or two to get a better feel of the lifestyle and nature of work. However, it can be understandably difficult to find someone willing and ready to train potential future competition for themselves. So, to bridge the experience gap, here is a breakdown of what an average day as a home inspector can look like.</p> <p><em>Disclaimer: Home Inspectors have an inherently flexible job that can be shaped to fit many different lifestyles and preferences. The described daily schedule in this article describes only one home inspector’s experience after finding what worked for them.</em></p> <p><span class="emphasis-secondary">Starting the Day Off Strong</span></p> <p><em>5am: Wake Up</em></p> <p>Before this makes you too nervous: No, home inspectors don’t have to be early birds in order to be successful in the industry. However by waking up earlier, extra time can be spent wrapping up inspection reports from the previous day and sending them off to clients in the mornings. Home inspectors spend a considerable amount of time writing their report, which <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/tips-to-streamline-your-report-writing"> can be streamlined</a> with experience and practice. Whether this report writing occurs early in the morning, or at the end of the day, home inspectors need to consider how they would like to structure their day in order to allow for availability at their preferred times. For example, many inspectors enjoy reserving evenings for family and friends and plan accordingly.</p> <p>After preparing for the day, most inspectors will set off for their first inspection! Again, this is where things can vary considerably. Many home inspectors serve a larger area and, if that is the case, they will grow accustomed to time in their vehicles and exploring their city or region. Once arriving at the property, the actual home inspection can take place.</p> <p><em>Note: Many inspectors develop their own preferred process for conducting a property inspection, and there isn’t necessarily one “perfect” way to go about it. As long as the inspection follows the appropriate standards of practice and the unique state, city, or even county-specific regulations, they have the freedom to model their routine to their liking. For more information on developing a home inspection process, give our <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/developing-an-inspection-process-that-works-for-you">previous article</a> a read!</em></p> <p>One exciting aspect of property inspections is that no two properties are the same. Home inspectors see so many unique houses. Some might be old and well-maintained, and others might have a few “creative” DIY fixes that can complicate an inspection. Because of this and the natural added time for inspecting larger properties, an inspection can last anywhere from two hours to four hours. Inspectors will also be expected to examine crawl spaces and roofs, among other physical requirements. The best home inspectors are confident maneuvering throughout properties in a variety of weather conditions.</p> <p>Once finished with the inspection, inspectors will meet up with their agent and client to wrap up and answer any questions. Home buyers rely on home inspectors to provide an unbiased perspective on the condition of their new home, and real estate agents will value the inspectors that can explain their findings in a calm, non-alarmist way. In-person communication skills are sought after in the home inspection industry.</p> <p><span class="emphasis-secondary">Repeating the Process</span></p> <p><em>Noon: Lunch</em></p> <p>With the morning wrapped up, inspectors have the opportunity to grab lunch before heading to another home inspection. Depending on market activity, the number of inspections that can be expected every day will vary, and it may take time for a new business to grow into a reliable, consistent schedule. Still, some regions might be naturally limited to one or two each day due to population or size, while other inspectors may come to expect more. Regardless, the best business owners will find things to do on the days that they don’t have another inspection booked.</p> <p>Making use of extra time can be as simple as reorganizing a chaotic office space or cleaning out a work vehicle. Small business owners should be aware that they are often the face of their company, and simple things like a well-maintained truck can leave an impactful impression on clients. Other great uses of extra time include working on bookkeeping, returning calls from clients and agents, and planning future marketing efforts.</p> <p>Although some inspectors might try to get away with as little marketing as possible, marketing efforts are often the key to what <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/how-to-stand-out-in-a-competitive-market">separates businesses from the competition</a>. The best advice for learning about what type of marketing works best is simple: try everything! Home inspectors that are willing to experiment strategically are the most likely to see <em>sustained</em> success in the industry.</p> <p><em>6pm: Dinner</em></p> <p>After wrapping up the afternoon activities, home inspectors can dedicate the rest of their days to whatever they like (dedicating time in the mornings to report writing pays off here!). Full days as a home inspector can be long, admittedly, but the payoff is well worth it when surrounded by the right team. If you are interested in learning more about starting your own home inspection business, start with a <a class="color-secondary" href="https://npifranchise.com/learn-more">free info packet</a> today. More questions? Contact our <a class="color-secondary" href="mailto:recruitment@npiweb.com">recruitment team</a>!</p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1521How to Communicate More Effectively with Clientshttps://www.npifranchise.com/Blog/Posts/PostId/1513/how-to-communicate-more-effectively-with-clientsBusiness Tips,MarketingTue, 20 Jun 2023 18:56:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">HOW TO COMMUNICATE MORE EFFECTIVELY WITH CLIENTS</span></strong></span><br /> <em class="fa fa-calendar"></em> June 20, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=marketing">Marketing</a>, <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/client-satisfaction">client satisfaction</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a>, <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a></p> <p><span class="emphasis-primary">By Kimberly Stevens, <em>Marketing & Business Coach</em></span></p> <p>Running a successful service-based business requires a significant amount of technical skill and knowledge. As such, the sorts of people that tend to be drawn to these industries tend to have a highly analytical disposition and a preference for structure and detail. In the property inspection industry, these traits are particularly beneficial since missing little details can lead to big problems down the road (and part of why we’ve found <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/why-veterans-make-amazing-entrepreneurs">veterans are such great home inspectors</a>).</p> <p>While these traits are beneficial on the technical side of inspecting, they can sometimes come at the cost of being a good, empathetic communicator. Property inspectors have to communicate with a lot of people, so owners who might struggle in conversations with clients would be wise to invest in some introspection. To get started with upgrading your interpersonal skills, let’s take a look at the basic pillars of client communication in business.</p> <p><span class="emphasis-secondary">Prioritize Clarity Early</span><br /> When coordinating a home inspection, it is crucial to establish an open line of communication early between the inspector and client. A significant amount of negative reviews or otherwise dissatisfied client experiences can be traced back to misunderstandings, assumptions, and a lack of clarity. Perhaps a client thought that a home inspection warranty covered something that it doesn’t, or maybe the scope of the inspection didn’t fully match their expectations. These issues are ultimately avoidable by reconsidering the approach of initial conversations.</p> <p>Property inspectors have a specialized knowledge of homes and the standards of their industry - two areas where their clients will be at a considerable disadvantage. Inspectors who are able to simply explain their process and outline expectations while maintaining a respectful demeanor can work to ensure there are no surprises in store for their clients. Good communicators will also ask questions in pursuit of clarity. The risk of annoying a client early on for repeating themselves will be worth it if the job is then completed within the established expectations.</p> <p><span class="emphasis-secondary">Pay Attention To Tone</span><br /> The natural risk that comes with simplifying language for a client’s benefit, however, is the potential of coming off as condescending. All relationships should have a baseline of respect, and professional relationships are no different. Even if a business’ services are performed perfectly and ahead of schedule, employing the wrong tone can leave a client feeling dissatisfied.</p> <p>A “know-it-all” tone can leave a client thinking their inspector is too cold or intimidating, potentially leading them to avoid asking questions or seeking necessary clarification. On the other end of the spectrum, employing a tone too casual can leave an impression that an inspection isn’t being taken seriously. Becoming sensitive to your personal tone tendencies can provide valuable insight into client reactions, and lead to stronger, deeper long-term relationships.</p> <p><span class="emphasis-secondary">Build Relationships Along the Way</span><br /> With these points in mind, small business owners can be better equipped to invest in the relationships that will lead to leads and future business. Business owners who have seen success in the home inspection industry will agree - the ability to build relationships and then manage them with professionalism is the key to breaking through.</p> <p>One way to improve relationship development is to practice active listening. According to studies conducted by <a class="color-secondary" href="https://hbr.org/1957/09/listening-to-people" target="_blank">Florida State University and Michigan State University</a>, people forget one-half to one-third of things they learn after only eight hours. Participating in a conversation by asking questions and verbally or physically acknowledging important information not only improves retention, but it will encourage clients. Showing that you understand what is being said, and proving that you are listening is a practice sure to enrich all kinds of relationships.</p> <p><em>Learn more about <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/giving-a-memorable-presentation-as-a-small-business-owner">improving your public speaking</a> in our previous blog! Every NPI franchisee receives personalized marketing coaching so that they can fit their communication style to their clients. <a class="color-secondary" href="https://npifranchise.com/learn-more">Get your free info packet today</a> for more information on franchising with National Property Inspections!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://www.npifranchise.com/Portals/npicorp2/Assets/Blog/kim-05.jpg?ver=2019-03-11-150141-657" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Kimberly Stevens, <em>Marketing & Business Coach</em></span><br /> The baby of eight children, Kimberly learned quickly to master the art of communication in order to be heard. She has been with NPI for more than 15 years and is passionate about getting to know our franchisees. Kimberly is a certified marketing and business coach, trainer and speaker, leading training seminars, one-to-one coaching and more. She's a high-energy, fiery red head and an eternal optimist. Her greatest joy is celebrating our franchisees’ victories!</div> </div> 1513Surefire Strategies To Increase Your Market Sharehttps://www.npifranchise.com/Blog/Posts/PostId/1512/surefire-strategies-to-increase-your-market-shareBusiness Tips,FranchiseTue, 13 Jun 2023 18:52:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">SUREFIRE STRATEGIES TO INCREASE YOUR MARKET SHARE</span></strong></span><br /> <em class="fa fa-calendar"></em> June 13, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=franchise">Franchise</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/client-satisfaction">client satisfaction</a>, <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a></p> <p><span class="emphasis-primary">By David Stamper, <em>NPI, Inc.'s President & CFO</em></span></p> <p>Running a small business is a lot of responsibility to take on. Owners need to not only become experts in their field and in their industry, but they also need to stay up to date on key market research if they want their business to succeed. When it comes to building your small business and tracking market research, there are few concerns that outrank your business’ market share.</p> <p>Market share is, simply put, a percentage of your business’ earnings compared to the total business done within your market over a particular period of time. While a business owner’s goal should always be to build their business’ percentage of market share, there are many benefits to tracking direct competitors’ market share as well. To learn more about how to build your market share, let’s review some strategies on how to get started.</p> <p><span class="emphasis-secondary">Perform a Competitive Analysis</span><br /> The first step to increase your market share should be to gain an awareness of your business’ position in your market compared to your competitors. Although it may be difficult to find hard numbers that break down your competitors’ exact market share, you should be able to check a few key factors for comparison. For this exercise to be worthwhile, take some time to select the most important areas that determine your business’ success in your area, and then identify your main competitors.</p> <p>Direct competitors, which are the businesses that perform the same service as yours, can be broken down by which services they provide, their prices, their marketing strategy, and their online reputation. By doing this, opportunities for growth can become obvious. High demand services that might not be offered, like radon testing or sewer scopes, could be added into your current service offerings. In addition, increasing your presence on Facebook or LinkedIn when your competitors might be inactive is another opportunity to increase your business’ reach.</p> <p>Market research is important for businesses that are looking to grow and remain competitive. Remember that these examples for comparison are by no means exhaustive. Take the time to determine which aspects of your competition would be most valuable for investigation considering your unique market situation. Lastly, it’s crucial to be as honest as possible during these comparative exercises. Remember, the more areas where you find your business coming up short of expectations, the more opportunities you have to advance.</p> <p><span class="emphasis-secondary">Invest in Existing Clients</span><br /> After performing a competitive analysis, it may be tempting to immediately implement a litany of changes in order to take advantage of gaps in your area’s service standards. While these changes are sure to benefit your business, established relationships are usually the source of the majority of “transactions” across industries. From a sales perspective, entrepreneurial news professionals at <a class="color-secondary" href="https://www.business.com/articles/returning-customers-spend-67-more-than-new-customers-keep-your-customers-coming-back-with-a-recurring-revenue-sales-model/" target="_blank">Business.com</a> report that, “...current customers spend 67% more on average than those who are new to your business.” In the property inspection industry, this means that long-standing relationships with agents should always be a focus for inspectors.</p> <p>Loyal agents and clients can develop into spokespeople citing your professionalism and quality of service, winning powerful leads and referrals. These trusted associates can also be reliable sources for trends in your region regarding what services are being asked for, and which practices are ineffective. Advocating for yourself is a good practice, but nothing builds credibility better than external endorsements.</p> <p><span class="emphasis-secondary">Perform Acquisitions When Possible</span><br /> Businesses will naturally build relationships over time, they will make mistakes, and they will have their own breakthroughs. Growing a business’ slice of their region’s revenue is usually a gradual process that doesn’t dramatically change in a short amount of time. However, there is one strategy that can have a radical immediate impact on a business’ market share: acquisitions.</p> <p>Since the home inspection industry is particularly driven by relationships, high value inspectors that leave a company and strike out on their own, or join another business are likely to bring agents along with them. With this in mind, business owners should recognize the value that their employees provide, and prepare for opportunities to acquire other experienced, active inspectors into their team.</p> <p>This strategy can occur through purchasing a competitor’s business outright, absorbing their key employees into an existing team; or through hiring new team members after another business’ owner retires or otherwise moves away from the industry. In these situations, building your new team’s rapport can be difficult. <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/4-ways-to-create-a-positive-work-culture-for-your-small-business">Strong work culture</a> starts with open communication - be ready to learn from what made their previous business successful, and incorporate those techniques into your own business!</p> <p><em>To learn more about using social media to boost your business profile, check out <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/how-to-strengthen-engagement-on-social-media-through-storytelling">this previous topic on storytelling</a>! If you’d like to learn more about how franchising with NPI can set your home inspection business up for success, get your <a class="color-secondary" href="https://npifranchise.com/learn-more">free info packet</a> today!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/david-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">David Stamper, <em>President & CFO</em></span><br /> NPI Inc.'s President and Chief Financial Officer David Stamper holds a B.S. in Accounting and Mathematics from Buena Vista University and currently manages day-to-day business activities, performs the company’s accounting functions, coordinates software development and assists with long-term planning. In addition to his management duties, David also helps train and mentor new franchisees and provides business management support for current franchise owners.</div> </div> 1512Diversification In Small Business: Why It’s Important To Try New Thingshttps://www.npifranchise.com/Blog/Posts/PostId/1503/diversification-in-small-business-why-its-important-to-try-new-thingsBusiness TipsTue, 02 May 2023 15:25:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">DIVERSIFICATION IN SMALL BUSINESS: WHY IT’S IMPORTANT TO TRY NEW THINGS</span></strong></span><br /> <em class="fa fa-calendar"></em> May 2, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/hiring">hiring</a>, <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/networking">networking</a>, <a href="https://npiweb.com/Blog/Posts/Tag/entrpreneur">entrpreneur</a></p> <p><span class="emphasis-primary">By Chris Bates, <em>Vice President of Sales & Development</em></span></p> <p>When entering into a new industry or starting a small business, sometimes it can take time to find your footing. It’s important to learn the business, establish relationships in your area, and refine your service quality, but sometimes breaking through can still be difficult.</p> <p>With that said, one of the most frequent mistakes business owners make when they’re slow is avoiding trying new things. Opportunities frequently come knocking at the door, but a fear of losing what little market share they have, or concerns related to their ability to recoup from an unsuccessful investment too often lead to inaction.</p> <p>One of the biggest benefits of owning a franchise is access to a network of industry professionals who are plugged into the latest trends, technology, and business strategies that can help you pull ahead of your competition. Additional add-on services and opportunities to access new leads come up every day. The only way to guarantee that things stay slow in your business is to refuse these new opportunities.</p> <p>If you find yourself stagnating in your business, then the time is right to take action. Whether you’re busy and looking to expand or you want to ensure longevity in your business, the time is now to diversify.</p> <p><span class="emphasis-secondary">What is a Diversification Strategy?</span><br /> The term “Diversification Strategy” is more commonly associated with larger businesses or enterprises looking to expand on their market share internationally or through launching a new product. With that said, small business owners would be remiss if they chose to ignore the benefits that come with developing their own diversification strategy.</p> <p>Diversification strategies for small business refers to any strategy that involves trying something new with the goal of either accessing a new market or expanding on their existing products. The best diversification strategies build upon existing services or products rather than distract from already successful ventures.</p> <p>Expanding on an existing business is a great way to see progress. Every small business owner wants to see tangible progress in their business, of course, but it can be tough to determine the best way to take a step forward. Diversification is risky and can result in a loss of overall capital when a service or strategy is untested. It’s key to determine the best time to pursue diversification.</p> <p><span class="emphasis-secondary">When is the Best Time to Diversify?</span><br /> There are a few instances that indicate the time is right to diversify a small business. When operating in a market that is particularly saturated, entrepreneurs should look at a diversification strategy in order to grow or risk stagnation.</p> <p>Investing in an expansion into nearby regions or areas where your services aren’t as available is always a good idea if you have the ability to meet that market need. As an inspector, this can mean finding new ways to establish relationships with a new office, or unaccessed community. This can also mean coordinating with a franchisor to actually expand upon your existing territory.</p> <p>Additionally, when a new service that adds value to your business becomes available, business owners that incorporate that service into their business model have the opportunity to further differentiate themselves from their competition.</p> <p>To put it simply, the best time to diversify is always.</p> <p>The more a business diversifies, the less a failed venture will damage their business. Entrepreneurs should look to deeply investigate any new service or product before adding it into their business, but turning down opportunities to elevate their business is not the best path to success.</p> <p><span class="emphasis-secondary">How Should I Diversify as a Property Inspector?</span><br /> According to a recent study from the home repair estimate software provider <a class="color-secondary" href="https://www.repairpricer.com/how-much-does-a-home-inspection-cost/" target="_blank">RepairPricer</a>, home inspectors are benefiting greatly from offering additional services on top of their standard home inspections. By offering radon testing, mold testing, termite or pest inspections, and sewer scopes as additional services, home inspectors can establish themselves as a one-stop shop in the eyes of their agents and clients. Agents that know one home inspector offers everything that they need will prefer them over needing to coordinate with multiple people’s schedules.</p> <p>Another way to look at this is that a home inspector optimizes the value of their time by offering additional services. Time in the truck, commuting between jobs is time lost that could have been spent marketing or performing another job. To put it simply, a home inspector can benefit the most from performing as many services as possible at a single location.</p> <p>Another great way to grow that is related to “diversification” is through expanding your targeted territory footprint, or <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/when-is-the-right-time-to-hire">through hiring</a>. If you’re seeing success in your defined service territory, expansion through additional territory purchase is a great way to expand your reach into new communities. Any opportunity to put yourself and your business in front of new people is an opportunity to access an untapped market.</p> <p>Find opportunities to meet new people, deliver presentations, and participate in new events! Your business will benefit from a willingness to try new things and from making wise decisions based on those new experiences.</p> <p><span class="emphasis-secondary">How Do I Figure Out What Works?</span><br /> There are times that diversification strategies can feel like guess work, but this doesn’t need to be the case. Whenever possible, link up with other successful professionals in your industry and learn what has worked from them (and what hasn’t worked). Although different situations and regions ensure that businesses will never have an identical path towards success, the best resource for new advances in the industry will always be other professionals in the industry.</p> <p>To find success in diversifying your business, meet other industry professionals, research new services and technologies, and most importantly: don’t be afraid to try new things. The best way to give your business longevity and adaptability is to expand your options and services. If you’re interested in making your business last, maybe today is the day you should ask yourself, “Can I afford not to diversify?”</p> <p><em>National Property Inspections is a brand built on 35 years of experience and success. To learn more about how you can benefit from franchising with NPI and joining a national network of property inspection experts, get in touch with <a class="color-secondary" href="https://npifranchise.com/learn-more">our recruitment team</a> today!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/Additional Images/Authors/author-photos_chris-bates-01.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Chris Bates, <em>Vice President of Sales & Development</em></span><br /> Chris works with national and regional companies within the NPI National Accounts department. With account coordination, he refers inspections to our franchisees and tracks the progress and completion of assignments to our client's satisfaction. Additionally, he applies his training and field experience by providing technical support services to franchisees as needed.</div> </div> 1503Technologies That Are Innovating Home Inspectionshttps://www.npifranchise.com/Blog/Posts/PostId/1502/technologies-that-are-innovating-home-inspectionsInspection Tips,MarketingTue, 25 Apr 2023 15:20:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">TECHNOLOGIES THAT ARE INNOVATING HOME INSPECTIONS</span></strong></span><br /> <em class="fa fa-calendar"></em> April 25, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=marketing">Marketing</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/time-management">time management</a>, <a href="https://npiweb.com/Blog/Posts/Tag/business-growth">business growth</a>, <a href="https://npiweb.com/Blog/Posts/Tag/goggle">Google</a>, <a href="https://npiweb.com/Blog/Posts/Tag/facebook">Facebook</a>, <a href="https://npiweb.com/Blog/Posts/Tag/digital-marketing">digital marketing</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Training Director</em></span></p> <p>The home inspection industry is a far different animal than it was just a decade ago. With new toys and tools designed to provide more thorough and precise services, home inspectors have the potential to elevate their product to higher levels than ever before. While adopting new technology can be viewed as intimidating or overly expensive compared to the value added to a single inspection, home inspectors should consider how much these tools can separate themselves from their competition.</p> <p>Many trending home inspection tools not only add increased accuracy to their inspection reports, but they can cut down on the time it takes to perform an inspection considerably. As any small business owner knows, additional time means more opportunity to market or book additional jobs, leading to more revenue. Read on to learn more about some of the advanced, industry-changing tools that every home inspector should consider adding to their toolset.</p> <p><span class="emphasis-secondary">Drones, Robots, and Scopes</span><br /> The first major category of tools that can elevate a home inspector’s value are those that offer increased access and mobility. Tools like aerial drones and crawling robots give home inspectors the ability to view areas that were previously too dangerous to get to, or even inaccessible in the case of tight crawl spaces or overly steep roofs.</p> <p>InterNACHI’s <a class="color-secondary" href="https://www.nachi.org/sop.htm" target="_blank">Standards of Practice</a> describes a home inspection as “...a <strong>non-invasive, visual</strong> examination…” of a home or property. Since a quality home inspector is defined by how well they can see defects within a property, tools like drones and robots that extend their sight are highly valued by the most successful professionals in the industry.</p> <p>Another tool that allows additional vision for home inspectors are scopes, which are small cameras attached to retractable, flexible cables. These scopes allow home inspectors to access areas too narrow for crawling robots such as piping or chimney flues. Sewer scopes, in particular, can be an enticing add-on service worth incorporating into a home inspector’s marketing plan.</p> <p><span class="emphasis-secondary">Thermal Imaging Cameras</span><br /> In coordination with the previous tools and devices mentioned, thermal imaging cameras have radically changed what property inspectors are capable of finding during an inspection. Thermal imaging cameras are capable of detecting the differences of surface temperatures within an area, depicted through a color-coded range with colder colors reading as blue and hotter colors as red.</p> <p>With thermal imaging technologies, home inspectors can locate water leaks, potential mold, electrical issues (such as faulty outlets, circuits, or electrical panels), and even possible pest activity. When attached to drones or crawlers, home inspectors can see more, in more areas than ever before, and with more detail than ever more.</p> <p>The key to unlocking all the benefits of utilizing a thermal imaging camera only comes after proper training and experience, however. The wealth of information that the camera provides to home inspectors is only valuable if they can correctly interpret the information, after all. In particular, thermal imaging cameras pair well with tools like moisture meters that allow inspectors to confirm their readings.</p> <p><span class="emphasis-secondary">Client Communication and Coordination Software</span><br /> Finally, maybe the biggest change that’s continuing to revolutionize the way home inspectors conduct their business is the advancements in software. Client communication has never been as seamless and user-friendly as it is today, with online schedulers and the option of automatic reminders for appointments sent directly to clients’ emails or phones.</p> <p>With the right processes in place, home inspectors can develop a consistent flow of automatic review requests as well, setting a consistent feedback loop in place to platforms like Google, Facebook, and Yelp. By collecting more reviews, home inspectors can expect more online visibility for new clients and agents, a wider net for developing relationships, and more business. For business owners that haven’t yet adapted to these new advancements in the industry, they risk losing ground and presence in spaces that are continually increasing in market relevance.</p> <p><em>At National Property Inspections, our team keeps a close eye on market and industry trends so that we can set our franchisees up for success. To learn more about starting a franchise with NPI, <a class="color-secondary" href="https://npifranchise.com/learn-more">schedule a meeting</a> with our recruitment team today!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1502Watching For Wildlife: How To Add Value By Inspecting For Animalshttps://www.npifranchise.com/Blog/Posts/PostId/1491/watching-for-wildlife-how-to-add-value-by-inspecting-for-animalsBusiness Tips,Inspection TipsTue, 18 Apr 2023 18:50:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">WATCHING FOR WILDLIFE: HOW TO ADD VALUE BY INSPECTING FOR ANIMALS</span></strong></span><br /> <em class="fa fa-calendar"></em> April 18, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npiweb.com/Blog/Posts/Tag/client-satisfaction">client satisfaction</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Training Director</em></span></p> <p>Good entrepreneurs are always looking for ways to pull ahead of their competition. In the property inspection industry, business owners often will achieve a larger market share by expanding their <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/expanding-your-business-with-add-on-services">add-on services</a>, or through <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/best-foot-forward-marketing-your-strengths-to-customers">emphasizing their own unique strenghts</a> that separate themselves from the crowd.</p> <p>These strategies are great things to build upon! However, the best thing an inspector can do to establish themselves is to deliver the best primary product possible. This can mean writing an unmatched inspection report, or consistently catching things that the other guy misses. A great way to add value to a property inspection that other inspectors might skip out on is to inspect for animals.</p> <p><span class="emphasis-secondary">What To Do When Inspecting For Animals</span><br /> Some property inspectors may feel the instinct to shy away quickly from anything related to wildlife during a property inspection, and this is understandable! Property inspectors are trained to evaluate key home systems and aren’t experts on animal species or the best wildlife defense strategies.</p> <p>According to InterNACHI’s Home Inspection <a class="color-secondary" href="https://www.nachi.org/sop.htm" target="_blank">Standards of Practice</a>, a property inspector is not required to determine “...the presence of evidence of rodents, birds, bats, animals, insects, or other pests.” Property inspectors understandably may avoid this area when possible rather than speaking on a subject where they lack expertise and risk liability issues.</p> <p>With that said, InterNACHI’s Standards of Practice also exclude things like mold, radon, and air quality - all great add-on services! When a property inspector puts in the effort to familiarize themselves with the basic signs of animal intrusion, they can advise clients to speak with the appropriate professional consultant for further action.</p> <p>Inspecting for wildlife is just one small way that inspectors can add value to their overall service, and provide homebuyers a satisfying inspection experience.</p> <p><span class="emphasis-secondary">Get To Know Which Animals Affect Your Region</span><br /> To start, inspectors should learn more about the wildlife that is known for home intrusion in their area. Some animals are fairly universal nuisances like mice, but others can be very regionally specific.</p> <p>Mice and rodents can famously squeeze their way into homes through the smallest of openings, and other animals take advantage of neglected home maintenance by creating their own entrances or nesting hovels. To check for intrusion more effectively, inspectors should start with the exterior and search for areas of easy entry.</p> <p>Common entry points include chimneys (especially those without caps, or ones that are aged), ineffectively sealed doors and windows, and ventilation systems. Inspectors would be wise to not alarm any homebuyers with these details unless there are clear signs of intrusion, but noting any of these issues during an inspection could tip off an inspector of a wildlife problem before even setting foot indoors.</p> <p><span class="emphasis-secondary">Familiarize Yourself With Common Signs Of Previous Wildlife Intrusion</span><br /> Very often, homeowners won’t put preventive measures into effect until they’ve had issues with local wildlife. If a property has clear signs of defense measures for local wildlife or recent interior access maintenance, this could indicate a potential issue new residents should be aware of.</p> <p>Vent screens, hardware cloth, and wire screening can all be signs of previous preventive measures. Additionally, special care towards keeping garbage cans secured through tight lids or heavy duty barrels might hint towards issues with scavengers.</p> <p>While home inspectors should always focus on the job they were hired to do first, keying in on these small details can help ensure clients don’t discover an unwelcome visitor down the road!</p> <p><em>National Property Inspections is a tight-knit network of professional property inspectors spanning the US and Canada. To learn more about the benefits of teaming up with hundreds of experienced inspection industry professionals, learn more with our <a class="color-secondary" href="https://npifranchise.com/learn-more">free info packet</a>!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1491The Tools That Make A Property Inspectorhttps://www.npifranchise.com/Blog/Posts/PostId/1473/the-tools-that-make-a-property-inspectorInspection TipsTue, 14 Mar 2023 17:49:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">THE TOOLS THAT MAKE A PROPERTY INSPECTOR</span></strong></span><br /> <em class="fa fa-calendar"></em> March 14, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npiweb.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npiweb.com/Blog/Posts/Tag/inspection-industry">inspection industry</a></p> <p>Outside of a few mainstays, property inspectors tend to have a very diverse array of tools from professional to professional, depending on their regions and the unique demands of their homes and commercial properties. While states and Standards of Practice may make only a small set of tools necessary to complete the job, property inspectors have a great opportunity to add value to their inspections, cut down on time spent, and keep themselves safer by expanding their tool kit. As an inspector, your tools will change with time. Today, let’s discuss some of the basic tools to help you get started, then move on to the tools that could take your inspections to the next level.</p> <p><span class="emphasis-secondary">The Inspector’s Basic Tool Kit</span><br /> A property inspector has an important job - one that could not be completed without a few basic tools. First, the inspector will need a way to record any defects that they encounter during an inspection. A basic digital camera with a flash is all that an inspector needs to get started documenting each job. Many inspectors will even opt to use a phone, since basic smartphone cameras have come a long way in increasing their clarity. Either way, inspectors should have plenty of memory and a solid way to save and store the pictures that they gather during their jobs.</p> <p>Flashlights and screwdrivers are the next must-haves every inspector will need. While cost-effective flashlights can do the trick at first, inspectors may want to invest in higher quality, shock resistant options that should last longer and provide more power when working in attics and maneuvering through crawl spaces. It may also be worth keeping a backup on hand - no one wants to be stuck in a dark or restrictive space after their flashlight fails.</p> <p>Some of the last tools that should be on every inspectors required list are receptacle testers, water gauges, and ladders for roof inspections. Again, depending on the demands in your area, there may be other necessary tools you’ll need, but these should at least get you started.</p> <p><span class="emphasis-secondary">Tools That Will Add Value</span><br /> Some tools are necessary to complete the job, but others can expand what you offer in your inspections. Moisture meters are fantastic tools that can help you confirm elevated moisture levels that you might suspect during an initial run through. Set your moisture meter to “search” when locating excess moisture, and then set it to “measure” to collect a reliable measurement.</p> <p>While standard cameras can work for a good portion of a property inspection, inspectors can upgrade this tool to expand their capabilities. Infrared cameras capture temperature anomalies within an area by clearly dividing readings into blues for cooler temperatures and reds for warmer temperatures. <a class="color-secondary" href="https://npicommercial.com/blog/posts/commercial-thermography-inspections-an-underutilized-cost-saving-strategy">Commercial thermography</a> might also be a valuable addition to a commercial property inspection!</p> <p>There are so many new technologies entering the industry that can add ease to an inspection and allow for opportunities to improve a report (Did you know <a class="color-secondary" href="https://npiweb.com/Blog/Posts/property-inspections-are-reaching-new-heights-with-drones">drones</a> can be operated with infrared cameras, too?). Inspectors that are looking to remain competitive should do what they can to stay updated on each new innovation.</p> <p><span class="emphasis-secondary">Tools That Can Save Time</span><br /> Another way to add value to your service (and to just make your life easier) is to add tools that cut down on time costs. Screwdrivers are great, but power tools can remove screws that are stripped or too tightly secured. Ladders are a necessity too, but telescoping ladders are easier to maneuver and can provide extra flexibility when attempting to access a roof.</p> <p>A more basic addition that inspectors should look at early on is either a tool vest or another type of carrying case to store their tools. Many tools are only used in niche situations and can be stored in a truck, but carrier cases attached to your uniform will mean that you can carry more of your basic tools that you want to keep on hand. Quicker access will also translate to a more fluid process overall.</p> <p><span class="emphasis-secondary">Tools That Will Keep You Safe</span><br /> Finally, these tools might also be considered necessities if you want to be safe in the field. At the very top of the list for safety tools, respirators are the best way to protect an inspector from hazardous particulates that they are sure to come across (such as asbestos, radon, and other carcinogens). Full mask respirators will also protect from particulates that can even enter through the eyes. Use of a respirator is highly recommended in crawl spaces and attics.</p> <p>In addition, inspectors would be wise to invest in gloves, safety glasses, and voltage testers to check whether any wires are live. While inspectors may be interested in saving money where they can when starting out, safety is not an area that should ever be overlooked.</p> <p>An inspector’s tool kit says a lot about what they value in an inspection. What do your tools say about you?</p> <p><em>If you are interested in learning more about the benefits of joining a nationwide network of property inspection professionals, <a class="color-secondary" href="https://npifranchise.com/learn-more">learn more</a> with our free franchise info packet!</em></p> 1473Why Veterans Make Amazing Entrepreneurshttps://www.npifranchise.com/Blog/Posts/PostId/1455/why-veterans-make-amazing-entrepreneursBusiness Tips,FranchiseTue, 24 Jan 2023 21:07:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">WHY VETERANS MAKE AMAZING ENTREPRENEURS</span></strong></span><br /> <em class="fa fa-calendar"></em> January 24, 2023 | <em class="fa fa-folder-open"></em> <a href="https://npifranchise.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npifranchise.com/Blog/Posts?Category=franchise">Franchise</a> | <em class="fa fa-tags"></em> <a href="https://npifranchise.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/time-management">time management</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/money-management">money management</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/motivation">motivation</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/veterans">veterans</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a></p> <p><span class="emphasis-primary">By Sammi Marcellus, <em>NPI, Inc.'s Recruitment Coordinator</em></span></p> <p>Veterans returning home from duty have a lot of opportunities open for them, but it can understandably be difficult to find one’s place after such a big change. As entrepreneurs and business owners, veterans have a long history of success. From Phil Knight at Nike to Gordon Logan at Sport Clips, veterans clearly have the capability to reach remarkable heights in their own business ventures, but it can be difficult to figure out how to start.</p> <p>At National Property Inspections, we have seen first-hand how veterans excel in the field of home inspections. Many of our top producers are veterans, and we love working with new franchisees who have gained the fundamental skills that military training instills. Here are a few reasons why veterans make amazing entrepreneurs and home inspectors.</p> <p><span class="emphasis-secondary">Veterans Are Versatile </span><br /> Whether through serving in a unit or through the foundational training that all military professionals receive, we have seen that veterans possess an amazing level of versatility. As an inspector and a small business owner, our franchisees learn not only the technical skills to inspect a property, but how to market themselves, manage their finances, and even lead a team of their own.</p> <p>In particular, we have found that military training develops an extraordinary ability to learn and adapt. As you run your own business, there will undoubtedly be a few facets that require branching out into a new field outside your comfort zone. Veterans have a proven track record to lean on their strengths and discover unique ways to tackle the variable problems that come with entrepreneurship.</p> <p><span class="emphasis-secondary">Veterans Do A “Complete” Job </span><br /> Depending on their field of service, veterans may have had to make choices that could drastically affect the well-being of their partner or their team as a whole. Because of this, veterans tend to not cut corners.</p> <p>This quality is highly sought after for a home inspector. In developing a report, (depending on the agreed upon scale and scope of the job) inspectors need to provide a full breakdown of a home’s key systems. Missing a detail here can lead to costly repercussions for homeowners, making a thorough inspection highly valuable.</p> <p>On top of this, veterans tend to do the little things well, between treating their clients with respect, working efficiently, and being responsive to messages. These qualities should lead to satisfied clients and plenty of opportunities for positive reviews, which will help their businesses grow even more!</p> <p><span class="emphasis-secondary">Veterans Do Well Under Pressure </span><br /> It’s no secret that running a business can, at times, be more like a marathon than a sprint. There will be busy seasons, and there will be slower seasons. To be successful, good entrepreneurs know how to adapt to their market when things change, and they also know how to persevere when pressure mounts. Again, this is a quality where veterans excel.</p> <p>Through military training, veterans have gained the sought-after skill of remaining cool under pressure. Anyone can lay out a business plan. It takes someone special to see their plan through, even when facing periods of adversity where others might be tempted to quit. Veterans tend to have that ability to widen their scope and keep overall goals in mind.</p> <p><span class="emphasis-secondary">The Hurdle For Veterans </span><br /> We have seen time and time again that veterans tend to have traits that lead them to become remarkable home inspectors. However, there are those that have noticed a newer hurdle facing veterans today.</p> <p>According to reporters at <a class="color-secondary" href="https://www.inc.com/magazine/201610/kimberly-weisul/missing-veteran-owned-businesses.html" target="_blank"> Inc magazine</a>, there has been a new discrepancy found in veteran-owned small businesses of late. After veterans returned from World War II, nearly 50% turned to entrepreneurship. For veterans after Sept. 11, 2001, however, only 4.5% have become entrepreneurs. Why the stark difference? Reporters from <a class="color-secondary" href="https://www.forbes.com/sites/forbesfinancecouncil/2023/01/04/what-happens-when-veteran-entrepreneurs-get-the-funding-and-support-they-need/?sh=3164414e1795" target="_blank"> Forbes</a> suggest it is a perceived lack of capital.</p> <p>As they explain, veterans have been more likely to pursue other career goals due to a lack of education about their funding opportunities. Contrary to this belief, though, there are many organizations dedicated to assisting veteran entrepreneurs and veteran-owned businesses. At National Property Inspections, we love working with veterans! We offer our own discount for a franchise, and can direct you on financing opportunities.</p> <p><em>20% of NPI franchises are veteran-owned. If you are a veteran interested in learning more about how to start your own home inspection franchise, <a class="color-secondary" href="https://npifranchise.com/learn-more">get in contact with our recruitment team today</a>! Check out our testimonial below from U.S. Army veteran and NPI business owner Blake Evans.</em></p> <div class="embed-responsive embed-responsive-16by9" style="margin-bottom: 30px"><iframe allowfullscreen="" class="embed-responsive-item" src="https://www.youtube.com/embed/k_KocZEy9o0"></iframe></div> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/author-photos-sammi-01.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Sammi Marcellus, <em>Recruitment Coordinator</em></span><br /> A member of the Nebraska Army National Guard since 2017, Sammi assists the NPI recruitment team through building relationships with military veterans who are interested in franchising. Sammi has a background in customer service and is an asset to the NPI corporate team with her ability to relate with active and former military, guiding them through our recruitment process.</div> </div> 1455How To Respond To A Frustrated Clienthttps://www.npifranchise.com/Blog/Posts/PostId/1439/how-to-respond-to-a-frustrated-clientBusiness Tips,Inspection TipsTue, 27 Dec 2022 16:04:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">HOW TO RESPOND TO A FRUSTRATED CLIENT</span></strong></span><br /> <em class="fa fa-calendar"></em> December 27, 2022 | <em class="fa fa-folder-open"></em> <a href="https://npifranchise.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npifranchise.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npifranchise.com/Blog/Posts/Tag/client-satisfaction">client satisfaction</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/facebook">Facebook</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/google-my-business">Google My Business</a></p> <p><span class="emphasis-primary">By Zach Vesper, <em>NPI, Inc.'s Senior SEO and Marketing Strategist</em></span></p> <p>Everyone has been there. Something did not go as planned, and the irritation in your client’s voice is obvious. Maybe you even made an honest mistake at some point in the process. Obviously, nobody is perfect. At some point in your career, you’ll miss a callout, or you’ll simply have to work with someone who behaves unreasonably.</p> <p>Conflict is a natural part of running a business. Though there are plenty of strategies that you could employ to avoid it in the first place, sometimes friction is unavoidable. You’ve found yourself there, and the question is, what do you do now?</p> <p>According to the White House Office of Consumer Affairs, the average disgruntled client shares their experience with 9 to 15 other people, and 13% of dissatisfied people tell more than 20. Addressing frustration is one of the most important things a small business owner needs to learn. Let’s review a few go-to tips to de-escalate frustrated clients, whether in-person or online.</p> <p><span class="emphasis-secondary">Remember To Keep Calm </span><br /> Whenever you encounter a client whose experience did not line up with their expectations, it is important to stay calm. Tensions can easily rise over the phone or in person, and rash reactions will always lead to regret. Do not match an angry comment with one of your own. Your professionalism and calm demeanor will be contagious, leading to a much easier resolution process.</p> <p>This rule applies to every sort of encounter, whether in person, while replying to emails, or during a response to a negative review. A good strategy that you can employ while responding in writing is to make sure you sign your name at the end. If doing so makes you want to pause, it might be time to go back and make some edits. Take ownership for your statements and react with professionalism as a standard. You will thank yourself later.</p> <p><span class="emphasis-secondary">Listen and Take Notes </span><br /> Since you are able to keep your own emotions in check, listening to your client’s concerns will be much easier. While some clients may come to the table behaving in a way that may seem irrational, realize the value that their complaint can provide for your business. <a class="color-secondary" href="https://www.superoffice.com/blog/customer-complaints-good-for-business/" target="_blank">According to a report released by customer service experts at Super Office</a>, only 1 in 26 unhappy clients will voice their dissatisfaction. While no one wants their clients to be frustrated, it can provide great information about how you conduct your business.</p> <p>Maybe there is a process that you have been using that could be improved. Or, maybe you have a way of speaking that is easily misunderstood. This feedback can be an opportunity to make your product better or improve the way you conduct your business.</p> <p>Be active and purposeful as you listen to your client’s concerns. Note down each aspect of their frustration, so that you can address them item by item. This is, admittedly, much easier to accomplish when replying to a review or responding to an email. However, do your best to take each concern seriously and address them on their own merits. And as a last note, remember to thank your client for the feedback! When applied correctly, it can end up improving your business, and it builds trust with your frustrated client.</p> <p><span class="emphasis-secondary">Show Empathy For Their Situation </span><br /> Some of these actions are easier said than done, but remember not to take any anger personally. Their frustration is attached to the situation, and sometimes it stems from circumstances totally outside of your service. Be quick to give your client the benefit of the doubt, and do your best to see things from their perspective. Again, this can be difficult, especially when dealing with clients who seem irrational. However, sincerity can go a long way toward repairing a messy situation.</p> <p>One helpful tip that you can keep in mind is to remember that you are an expert in the industry and, usually, you will be working with someone with very little experience regarding the home inspection Standards of Practice. Be patient, and explain things more than once when necessary, allowing for a generous interpretation for your client’s feelings.</p> <p><span class="emphasis-secondary">Address The Issue </span><br /> Once you have fielded the complaint with tact, you will be ready to address the issue. This is where you can really bring a strong response home and de-escalate the situation. Sometimes frustrations can come from simple misunderstandings or miscommunications, and resolution can simply come from reaching out.</p> <p>In your response, be sure to speak clearly. Use language that is easy to understand for beginners (while avoiding condescension), and rely on the facts and data that you have on hand. Clear, tangible evidence should do the work for you in bringing understanding for the parties involved. While it is important to sympathize with your client’s frustrations, be careful not to admit fault with liability in mind. Reserve apologies for when you can rectify the situation (if necessary).</p> <p>If possible, exceed expectations when addressing a concern. Going above and beyond to mend a relationship that has been hurt can transform a negative review potentially into a powerful advocate for your services. Still, when having a conversation on a public forum, your goal should be to take things offline as quickly as possible. Hashing out a disagreement with random spectators present can look as bad online as it does in public.</p> <p><span class="emphasis-secondary">When In Doubt, Seek Help! </span><br /> While you can utilize all of these tips on your own, feel free to reach out from the beginning! Your marketing team is happy to help out with any difficult discussions that you might be anticipating. With your NPI franchise, you gain a team that can advocate on your behalf - and we have plenty of experience crafting copy to address all sorts of scenarios. Contact Zach at <a class="color-secondary" href="mailto:Zach.Vesper@npiweb.com" target="_blank">Zach.Vesper@npiweb.com</a> for expert advice on your tone and language, or to just have another pair of eyes on your responses.</p> <p><em>If you are interested in becoming a small business owner, <a class="color-secondary" href="https://npifranchise.com/learn-more">check out our free information packet</a> for more details on franchising with National Property Inspections!</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://www.npifranchise.com/Portals/npicorp2/Assets/Blog/zach-05.jpg?ver=2019-03-11-152018-130" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Zach Vesper, <em>Senior SEO and Marketing Strategist</em></span><br /> Zach brings more than six years of SEO experience to the table, making him your go-to web optimization specialist--he knows how to help your website reach the first page! He's always more than happy to answer your questions about all things Google. Zach is a film buff, an old-fashioned connoisseur and an avid reader of science fiction. When he’s not working, he’s hanging out with his wife, Stepha.</div> </div> 1439How To Finance Your New Inspection Franchisehttps://www.npifranchise.com/Blog/Posts/PostId/1434/how-to-finance-your-new-inspection-franchiseBusiness Tips,FranchiseTue, 13 Dec 2022 18:33:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">HOW TO FINANCE YOUR NEW INSPECTION FRANCHISE</span></strong></span><br /> <em class="fa fa-calendar"></em> December 13, 2022 | <em class="fa fa-folder-open"></em> <a href="https://npifranchise.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npifranchise.com/Blog/Posts?Category=franchise">Franchise</a> | <em class="fa fa-tags"></em> <a href="https://npifranchise.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/entrepreneur">entrepreneur</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/money-management">money management</a></p> <p><span class="emphasis-primary">By Celeste Black-Harr, <em>NPI, Inc.'s Recruitment Coordinator</em></span></p> <p>Starting a new business is such an exciting and fulfilling venture, but for many people a lack of confidence in their funding strategy can hold them back from achieving their goals.</p> <p>As with all franchises, an inspection franchise requires a level of initial investment to get started, but you don’t need to wait for a wealthy relative’s inheritance. Depending on your background, there are plenty of worthwhile opportunities that you can consider in order to finance your new business and hit the ground running.</p> <p><em>Disclaimer: This content is meant for informational purposes only and should not be taken as professional legal, tax, investment, or financial advice. This article is intended to cover general circumstances and is not directed to any specific individual. I am not a registered financial advisor. To know what options are best for your particular scenario, seek out a financial advice professional.</em></p> <p>With that in mind, let’s discuss some financing opportunities for your new inspection franchise.</p> <p><span class="emphasis-secondary">Secured Or Unsecured Loans</span><br /> One common route that people looking to franchise end up discussing is the standard Secured or Unsecured Loan route. An easy way to separate these two categories of loans is to identify whether there is collateral being offered up in exchange for the loan.</p> <p>A loan backed by collateral is called a Secured Loan. Collateral can theoretically be any financial asset that a person owns, but in the franchising world, this usually is tied to either real estate or investment securities. Another loan that falls under this category is the Home Equity Loan.</p> <p>Home Equity Loans are a more commonly known loan, also sometimes called a “second mortgage,” that uses the equity built in a home as collateral. Although this sort of loan is a much rarer option in the home inspection franchising industry, it can be a valid option depending on your unique circumstances.</p> <p>On the other side of bank loans, Unsecured Loans are loans that require no collateral. These loans are heavily dependent on personal credit scores and previous debt repayment history. In addition, they typically have considerably higher interest rates than Secured Loans. Still, Unsecured Loans are a common option that many new franchisees take advantage of when setting up their new business.</p> <p><span class="emphasis-secondary">Rollover as Business Startups</span><br /> Another viable option for financing your franchise is a Rollover as Business Startups route, also abbreviated as ROBS. A ROBS involves tapping into a retirement account early and using the funds to start a new business or franchise. The risks with this strategy are obvious, in that most people would prefer not to touch their retirement savings until they have retired. However, some people like having the option to utilize this normally inaccessible source of funds as an investment.</p> <p>It is important to note that drawing from an account like a 401(k) requires operating the associated business as a C corporation. This business setup is more common for larger companies, and therefore might not be a great fit for small business ventures.</p> <p><span class="emphasis-secondary">SBA Bank Loans </span><br /> As a final financing option, and if some of the other options discussed here don’t seem to be a great match for your situation, a loan through the U.S. Small Business Administration (SBA) may be worth looking into.</p> <p>Contrary to the organization’s name, most loans administered through them tend to be for somewhat larger business ventures (often over $500,000 like in many 7(a) SBA loans). Because this scope doesn’t match up well with the range of a National Property Inspections franchise, prospective franchisees looking to work with an SBA loan should look at their Microloans.</p> <p>The SBA offers these smaller loans that reach their upper limit at $50,000, while averaging closer to $13,000. Although more of our franchisees have preferred other options, the SBA is still an available route for people looking to extend their choices.</p> <p>Choosing to start a new franchise means beginning a thrilling journey. Start with exploring these options to develop a confident franchising plan.</p> <p><em>To learn more about a franchising opportunity with National Property Inspections, <a class="color-secondary" href="https://npifranchise.com/learn-more">request a free information packet</a> today. We would also love to speak with you - email our recruitment team at recruitment@npiweb.com.</em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/Additional Images/Authors/author-photos_celeste-01.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Celeste Black-Harr, <em>Recruitment Coordinator</em></span><br /> With a background in customer service and office administration, Celeste joined National Property Inspections, Inc. in 2022. Her experience in customer service is the driving force behind helping all new franchise owners get started and developing those strong business relations! In her daily role as Recruitment Coordinator, Celeste onboards new NPI and GPI franchises from across the United Stated and Canada.</div> </div> 1434How To Invest In Marketing When Things Get Slowhttps://www.npifranchise.com/Blog/Posts/PostId/1431/how-to-invest-in-marketing-when-things-get-slowBusiness Tips,Franchise,Marketing,Social MediaTue, 06 Dec 2022 19:11:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">HOW TO INVEST IN MARKETING WHEN THINGS GET SLOW</span></strong></span><br /> <em class="fa fa-calendar"></em> December 6, 2022 | <em class="fa fa-folder-open"></em> <a href="https://npifranchise.com/Blog/Posts?Category=franchise">Franchise</a>, <a href="https://npifranchise.com/Blog/Posts?Category=Marketing">Marketing</a>, <a href="https://npifranchise.com/Blog/Posts?Category=Business-Tips">Business Tips</a>, <a href="https://npifranchise.com/Blog/Posts?Category=social-media">Social Media</a> | <em class="fa fa-tags"></em> <a href="https://npifranchise.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/networking">networking</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/time-management">time management</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/motivation">motivation</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/digital-marketing">digital marketing</a></p> <p><span class="emphasis-primary">By Sydney Bailey, <em>NPI, Inc.'s Director of Marketing</em></span></p> <p>Across industries, entrepreneurs will find times in their business when things seem to be going great. There is no shortage in clients or work, and operating their business dominates their attention to the point where marketing can fall down on their list of priorities. This becomes an issue when business, inevitably, slows down. That constant train of phone calls and appointments begins to clear up, and as an ambitious business person, you don’t want to lose out on that hard-earned momentum. So, what do you do?</p> <p>Especially in seasonal industries that are particularly influenced by the ever-changing real estate market, slowing business marks a perfect time to invest your time <em>(and money) </em>in marketing.</p> <p><span class="emphasis-secondary">Make Networking a Priority </span><br /> The best thing you can do when things get slow is get out and meet new people! With each new introduction, you’ll meet a new potential client. With each office you visit, you could start a new long-standing relationship.</p> <p>If you haven’t already, join your local BNI group or any local hotspot for REALTORS® and industry specialists for potential referrals. In short, look for any opportunity to build your business’s contact list. Get connected with new people and continue investing in your already-established industry relationships.</p> <p><span class="emphasis-secondary">Recommit Yourself to Social Media </span><br /> This may not come as a surprise, but social media is the most common marketing tool to get neglected by small businesses. Don’t make this mistake. As time goes on, more people are relying on social media for recommendations; and for small businesses, social media is no longer optional if you want to maximize your client base. If your social media has been ignored in the past, slower business periods can provide a great opportunity to recommit yourself to your presence online.</p> <p>Whether increased automation is feasible or you are interested in strengthening your presence with more personalized content, social media is a perfect <em>(and free)</em> way to increase your interaction with your client-base and build relationships with your referring agents. Social media needs to be a part of your marketing strategy if it isn’t already, and if it is, take the time now to check in on how you could utilize your social media even better!</p> <p><span class="emphasis-secondary">Review Your Search Engine Optimization </span><br /> In the information age, discoverability is of utmost importance. With National Property Inspections, franchisees receive the benefit of a multifaceted Search Engine Optimization( SEO) strategy. Each local market is unique, but there are always plenty of new opportunities to update and enrich your SEO. As a part of the NPI family, you benefit from your dedicated team of SEO experts on the Marketing Team. <a class="color-secondary" href="mailto:marketing@npiweb.com">Reach out to us anytime</a> for an SEO review, and we’ll collaborate with you for the best targeting options and website changes designed to improve your Google ranking in your local area.</p> <p><span class="emphasis-secondary">Plan Your Next Email Marketing Campaign </span><br /> Slow markets are the best time to find out just <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/everything-you-need-to-know-to-make-your-next-email-campaign-a-success">how beneficial email marketing can be</a>. If you haven’t done an email marketing campaign yet (or if it’s been awhile), it might be a good idea to use your spare time to plan a campaign. Review your previous campaigns to see which ones got the most traction and had the best click-through rates. NPI’s email marketing specialists have years of testing experience. To know what works and what doesn’t, set up a meeting with your corporate marketing team to start planning your next email outreach.</p> <p><span class="emphasis-secondary">Improve Your Product </span><br /> When business slows, we understand how easy it can be to get disheartened. Every industry experiences an ebb and flow of activity. One strong option that small business owners can take when they experience downtime is to invest in themselves and combat any defeatist mindsets.</p> <p>Additional training and services for your business provide new material for you to market. Pick up a new book on running small businesses or <a class="color-secondary" href="https://npifranchise.com/Blog/Posts/5-podcasts-to-grow-your-small-business">try out an industry podcast</a>. Use your downtime wisely so that when business picks up, you have a leg up on your competition. There is always something you can be doing to set yourself up for success.</p> <p><em>As always, don’t hesitate to reach out to your corporate marketing team with any questions or ideas to support your business–it’s what we’re here for! Your National Property Inspections marketing team is invested in your success. Give us a call or email us anytime: <a class="color-secondary" href="mailto:marketing@npiweb.com">marketing@npiweb.com</a></em></p> <p><em>With National Property Inspections, you get access to a team of marketing experts that helps your great work get noticed in your area. <a class="color-secondary" href="https://npifranchise.com/learn-more">Request a free info packet today</a> to learn more about franchising with NPI! </em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/Additional Images/Authors/author-photos_sydney-01.jpg?ver=K8BsXAplR-IfRPbOmaYoRw%3d%3d" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Sydney Bailey, <em>Director of Marketing</em></span><br /> Sydney specializes in creative marketing strategy. In her current role, she leads the marketing department in implementing new initiatives to increase business for NPI and GPI franchisees. With experience in brand development, public relations, project management, and art direction, she also serves as NPI's in-house graphic and web designer. Sydney supports our franchisees on a daily basis with all of their print and digital design needs. Have an idea about a new campaign? Sydney will turn it into a reality!</div> </div> 1431Pre-Inspection Agreement: Why They're ALWAYS A Must-Havehttps://www.npifranchise.com/Blog/Posts/PostId/1417/pre-inspection-agreement-why-theyre-always-a-must-haveBusiness Tips,Inspection TipsTue, 01 Nov 2022 20:49:00 GMT<p><span style="font-size:26px;"><strong><span style="line-height: 1;">PRE-INSPECTION AGREEMENTS: WHY THEY'RE ALWAYS A MUST-HAVE</span></strong></span><br /> <em class="fa fa-calendar"></em> November 1, 2022 | <em class="fa fa-folder-open"></em> <a href="https://npifranchise.com/Blog/Posts?Category=business-tips">Business Tips</a>, <a href="https://npifranchise.com/Blog/Posts?Category=inspection-tips">Inspection Tips</a> | <em class="fa fa-tags"></em> <a href="https://npifranchise.com/Blog/Posts/Tag/inspection-industry">inspection industry</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/small-business">small business</a>, <a href="https://npifranchise.com/Blog/Posts/Tag/money-management">money management</a></p> <p><span class="emphasis-primary">By Jon McCreath, <em>NPI, Inc.'s Technical Supervisor & Training Administrator</em></span></p> <p>In establishing a successful inspection franchise, there are so many things to worry about. From learning how to best market yourself and your services, to offering the best possible product, new inspectors have plenty of areas that can command their attention. In these moments, it is important not to overlook the standards and the basics of the business. One standard process that you should never skimp out on is the pre-inspection agreement. Let’s review the pre-inspection agreement and its unique importance.</p> <p><span class="emphasis-secondary">Background</span><br /> A pre-inspection agreement is a standard form which outlines standards, scope of work, and expectations for an upcoming property inspection. There are many reasons why this form has become a stock-standard part of every inspector’s business plan, but of particular note are the liability protections that they provide. Although no inspector intends to find conflict with a client, a disagreement is likely to come up at some point. The pre-inspection agreement is the rule-setter that keeps every inspection fair and clear.</p> <p>Some basic aspects that a pre-inspection agreement describes include:</p> <ul> <li>Home Inspection Fee </li> <li>Inspection Report Due Date </li> <li>Standards of Practice </li> <li>Exclusions </li> <li>Specific Inclusions </li> <li>Liability Limitations</li> </ul> <p><span class="emphasis-secondary">Considerations</span><br /> Some inspectors are more strict than others with how they administer and handle their pre-inspection agreements. Some inspectors may proceed with an inspection prior to receiving a signed agreement, then withhold their report until receiving the agreement and payment. However, to practice complete safety in regards to liability risks, inspectors it may be safer to avoid any contact with the specified property up until they have received a pre-inspection agreement.</p> <p>Though franchisees of National Property Inspections receive a standard pre-inspection agreement, all inspectors should consider edits with their region’s, state’s, and even county’s guidelines in mind. Special additions related to climate and natural events, in particular, should be made with respect to the unique needs of an inspector's region (eg. provisions related to earthquakes in California or ocean damage in coastal zones). There are many samples out there available for reference, but it is recommended to retain an attorney to move through an agreement with a fine-toothed comb, crafting something more personalized that covers any unique needs.</p> <p>In addition, a pre-inspection agreement is a requirement by any E&O (Errors & Omissions Liability) or GL (General Liability) insurance partners. Inspectors should submit their pre-inspection agreement to their insurance provider for review, in consideration for any additional edits, additions, or omissions that they might recommend.</p> <p>State regulations can make things easier for inspectors at times, and at other times more restrictive or specific (see New York, New Jersey, or Texas, for example). Be sure to check whether your state is regulated or unregulated, and adjust your agreements accordingly! Though sample agreements can be found in many places, these are generally meant to be used only as references, and would not provide the same amount of protection that a properly edited and vetted agreement would allow.</p> <p>Lastly, it is important not to go too far when considering edits and exclusions. Though pre-inspection agreements are vital to protecting an inspector, an agreement that is too complex, or offers too little consideration for the client can cost an inspector jobs. A well-crafted pre-inspection agreement should be personalized and offer fair protections, but not needlessly complicated.</p> <p><span class="emphasis-secondary">Conclusion</span><br /> It is common for inspectors to find their own process that works for them. Some are more talkative than others, while others specialize in particular additional services. However, some things are standard for a reason. Protect yourself and your business by crafting an iron-clad pre-inspection agreement, and proceed with caution until you have received a valid signature.</p> <p><em>Inspectors do important work, but when you’re dealing with someone’s home or business and things go wrong, you will not regret doing the appropriate work in advance. To have a team of professionals at your side, <a class="color-secondary" href="https://npifranchise.com/learn-more">choose National Property Inspections</a> for your property inspection franchise! </em></p> <p> </p> <div class="row"> <div class="col-sm-3"><img src="https://npifranchise.com/Portals/npicorp2/Assets/Blog/jon-blog-05.jpg" width="100%" /></div> <div class="col-sm-9"><span class="emphasis-secondary" style="font-size: 130%">About the Author</span><br /> <span class="emphasis-primary">Jon McCreath, <em>Technical Supervisor & Training Administrator</em></span><br /> A former NPI franchise owner and real estate agent, Jon joined the NPI corporate team in 2019. With his inspection expertise and foundation in classroom instruction, Jon teaches and mentors new franchisees during their two-week training course in Omaha. He also handles technical support calls during and after office hours and guides franchisees through the state licensing process.</div> </div> 1417