FACT: NPI has the highest franchisee to support staff ratio in the business. With one corporate staff member for every twelve franchisees, we provide unmatched support in every facet of your business.
President & CFO
President & Chief Financial Officer
David joined National Property Inspections as Business Manager in 2016. He holds a B.S. in Accounting and Mathematics from Buena Vista University and currently manages day-to-day business activities, performs the company’s accounting functions, coordinates software development and assists with long-term planning. In addition to his management duties, as President, David also helps train and mentor new franchisees and provides business management support for current franchise owners.
Founder & CEO
Roland Bates manages the day-to-day operations of National Property Inspections, Inc. and devotes his time to planning long-term goals for the business. He also works hands-on with new franchise owners, training them on industry practices and business management. Roland’s high energy, willingness to work hard and optimistic outlook are the cornerstones of NPI’s success. His easy manner and family attitude inspire a friendly, upbeat atmosphere within the company.
Before he founded NPI in 1987, Roland owned a general contracting company, which he ran for eight years. Prior to that, he spent five years as a property claims supervisor and regional claims manager.
Executive Vice President
Bill has been with National Property Inspections, Inc. since 2001. With more than 25 years of experience in marketing and sales management, he heads the corporate advertising functions and the NPI marketing department. Bill works closely with the NPI National Accounts department, winning commercial business for NPI franchise owners. On a daily basis, Bill handles customer relations and provides marketing training and support to franchise owners.
Vice President, Corporate Services
Chris works with national and regional companies within the NPI National Accounts department. With account coordination, he refers inspections to our franchisees and tracks the progress and completion of assignments to our client's satisfaction. Additionally, he applies his training and field experience by providing technical support services to franchisees as needed.
Director of Franchise Recruitment
Julie leads our franchise sales department. Since 1992, she has prompted countless franchisees to join the NPI family. On a daily basis, Julie works closely with prospective franchise owners, providing them with thorough information about National Property Inspections, Inc. and our industry. She guides them through the prequalification process and is always available to answer their questions.
Shauna has 12 years experience in research and development of policies and procedures, and training manuals. She started at NPI in our National Accounts department, assisting with placement and follow-up of all inspection orders and invoicing. Shauna now works with NPI's Director of Recruitment to onboard new NPI and GPI franchisees.
National Accounts Manager
As manager of the NPI National Accounts department, Kenn guides our clients throughout the commercial inspection process. He serves as the central point of contact for our national clients.
Kenn also provides residential and commercial technical support for our inspectors. He teaches the commercial inspection segment of the NPI training program. Kenn has been with NPI since 2006.
National Accounts Supervisor
Dee assists the NPI National Accounts Department with placement and follow-up of all inspections orders. Her other tasks include conducting research projects and invoicing. She joined National Property Inspections, Inc. in 2006.
As a certified marketing coach and trainer for National Property Inspections, Inc., Kimberly helps franchise owners develop and carry out their marketing plans. She assists them in organizing their marketing goals and coaches franchise owners on exceeding their business objectives with strategic marketing, cash flow management and public relations. Kimberly works step-by-step with our new franchisees for the first 90 days and coaches our veteran inspectors in taking their business to the next level. Kimberly’s greatest reward is seeing our NPI family succeed and thrive.
Marketing Specialist and Designer
Sydney specializes in creative marketing strategy. With experience in art direction, brand development, content writing and social media management, she serves as NPI's in-house graphic and web designer. Sydney supports our franchisees on a daily basis with all of their print and digital design needs, giving them the ability to completely customize their websites and marketing materials at no outside cost. Sydney joined NPI in 2017.
Marketing Communications Specialist
Stepha has more than four years’ experience in marketing, web content creation and advertising, as well as five years’ experience teaching at the college level. Her specialties include blogging, social media, SEO, sponsored content and reputation management. Stepha joined NPI in 2017.
SEO & Marketing
SEO and Marketing Specialist
Zach brings five years of content marketing and SEO experience to our in-house marketing team. His areas of expertise include building marketing plans that increase franchise sales, optimizing web content for search and blog writing.
Digital Marketing Assistant
Adam's responsibilities on the marketing team include content creation for NPI’s websites, blogs and social media accounts. He also works on informational items to be sent to current and prospective franchisees. Adam joined the staff at NPI in 2020.
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